AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

keeping employees happy

Keeping Employees Happy: Tips To Retain Your Best Talent

By | Posted Sep 27, 2016

Keeping employees happy isn’t always easy, but it’s necessary in a competitive hiring environment. Frank Sorrentino, CEO of ConnectOne Bank, offers a few pointers on how to make sure your employees actually want to work for you.

left the workforce

Left The Workforce? 5 Ways To Get Back In The Game

By | Posted Sep 26, 2016

Always keep your foot in the door, because you never know when you’ll need it to open. Only 40 percent of women who want to return to full-time work after “off-ramping” actually do.

what managers do

So… What Does A Manager Actually Do?

By | Posted Sep 23, 2016

What managers do is respond to daily crises, take on too much work, operate with continuous interruptions and make instant decisions. As a consequence, “fire prevention” doesn’t get the time and attention required.

convince people to say yes

The Yeas Have It: 6 Ways To Convince People To Say Yes

By | Posted Sep 20, 2016

Want to get things done? You need to learn how to convince people to say yes. Watch as Robert Cialdini, author of Pre-Suasion, describes the most important factors for influencing people.

open-door policy

How Open Is Your Open-Door Policy?

By | Posted Sep 19, 2016

An open-door policy is a good place to start when you’re looking to build a culture of open communication in an organization. But it shouldn’t be the only tool in your toolbox when you are looking for feedback.

effective communication style

Do You Have An Effective Communication Style?

By | Posted Sep 16, 2016

It doesn’t matter what level you’re on. Whether directing your staff or updating your manager about the department’s operations and needs, an effective communication style may make all the difference.

amazing boss

If You Do These 9 Things, Consider Yourself An Amazing Boss

By | Posted Sep 15, 2016

How many of these 9 traits describe you? Learn how to tell if you’re just a good boss, or head and shoulders above the pack—a truly amazing boss.

burn bridges

Yes, Sometimes You SHOULD Burn Bridges Behind You

By | Posted Sep 13, 2016

You’ve always been told not to burn bridges behind you, right? Here’s how to know when you should throw in the towel, sever all ties, and set fire to that bridge—and never look back.

how to pitch an idea

How To Pitch An Idea — And Get Everyone Onboard

By | Posted Sep 9, 2016

Learning how to pitch an idea includes making it clear what your proposal does and doesn’t include, what the value proposition is, and what you will deliver.

successful people

Are You More Successful Than You Realize? Probably.

By | Posted Sep 8, 2016

Do you look at successful people and wonder why you’re not one of them? Well, you probably are. Here’s how to know if you’re a successful person, but just don’t realize it.

sales storytelling

7 Stories All Salespeople Should Tell To Build Rapport

By | Posted Sep 7, 2016

People tend to do business with people they like and trust, and building rapport with a potential buyer is crucial to sales success. Storytelling helps people get to know you more intimately than reading your résumé.

facebook status updates

Science Knows You By Your Facebook Status Updates

By | Posted Sep 6, 2016

Psychologists studied the Facebook status updates of over 500 people, as well as their answers to survey questions. Some of the findings won’t surprise you at all if you’re a regular Facebook user.

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