AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

emotional intelligence

Emotional Intelligence Can And Will Be Used Against You

By | Posted Aug 30, 2016

Here are 10 ways emotional intelligence can be used against you by those who wield it maliciously—and how you can protect yourself against the potential fallout.

professional reputation

Protect Your Professional Reputation From Character Assassins

By | Posted Aug 29, 2016

Has a character assassin trashed your professional reputation? Learn to understand how these people operate, the traps you need to avoid or escape, and what you can do fight back and win.

networking

It’s Not Who You Know, It’s What You Do: Rethink Networking

By | Posted Aug 25, 2016

Networking serves no purpose unless you give people a reason to build a relationship with you. Focus on your work—be the best at what you do. Make people want to know you.

habits of likable people

How Many Of The 39 Habits Of Likable People Do You Practice?

By | Posted Aug 17, 2016

Let’s face it, we all want everyone to like us. But likable people aren’t always born… sometimes they’re made. These are the 39 habits that likable people practice daily—how many of them apply to you?

negotiation tactics

4 Negotiation Tactics To Win In Both Business And Life

By | Posted Aug 16, 2016

How can you master the art of negotiation? We all encounter situations in life that require a little extra care. Try using these four powerful tactics to start building your negotiation arsenal.

problem solving

Problem Solving: Einstein And Edison Did It Half Asleep

By | Posted Aug 12, 2016

Need a new way of problem solving? Try using your half-asleep brain! Great minds such as Albert Einstein and Thomas Edison used “theta thinking.” You can, too.

outspoken employees

How To Make Outspoken Employees An Asset

By | Posted Aug 10, 2016

In group settings, the manager must take responsibility for giving everyone an opportunity to speak. This can be done in a positive way by channeling overly vocal personalities into an advantage for the team.

public speaking faux pas

Not A Good ‘Look…’ Avoid This Public Speaking Faux Pas

By | Posted Aug 9, 2016 | 1 Comment

Your go-to words and phrases should connect and draw people in, not push them away. Don’t put distance between yourself and your audience by telling them they just… don’t… get it.

emotional intelligence

12 Phrases That Show Your Emotional Intelligence

By | Posted Aug 3, 2016 | 1 Comment

How do you come across… confident, or cocky? Emotional intelligence is the difference, and is key to making sure you are perceived in a positive light in all your professional and personal relationships.

bad-news

Don’t Make These 6 Communication Mistakes At Work

By | Posted Aug 2, 2016

Are you the interrupter? Or the one making everyone uncomfortable by telling offensive jokes? Don’t be “that guy,” the clueless […]

workplace relationships

The Do’s And Don’ts Of Workplace Relationships

By | Posted Jul 29, 2016

The world of work is the biggest team sport any of us will ever take part in, yet it can often feel like our co-workers are on the opposing team rather than playing on the same side—and for the same company.

manipulative co-workers

Evil, Manipulative Co-Workers? Fight Back!

By | Posted Jul 26, 2016

All of us have been subjected to the worst kinds of people throughout our careers-narcissists, manipulators, and worse. Take the power back into your own hands, and prevent these people from sabotaging your work life.

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