Customer Communication

question mark

The Art of Asking Good Questions

By | Posted Feb 7, 2013

Questions can be really useful tools, not only to dig deeper, but to coach employees, to spark innovation, and to change culture. Learn the four types of questions and how to use them. Knowing the basic value of each type of question so you choose the right style to use in day-to-day communication, both oral and written.

Active Listening

Get An Edge with Active Listening

By | Posted Feb 6, 2013 | 1 Comment

Some managers talk too much. When you’re talking, that doesn’t mean you’re in control. Sometimes it means you’re out of control. Employ the skill of active listening to ferret out motivations and concerns, as well as information. Use the active listening techniques below to uncover what’s really being said.

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