AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

Can You Trust HR?

By | Posted Nov 4, 2014 | 2 Comments

When you have a problem at home, who do you turn to? Preferably, there is someone you can trust to confide your issues or troubles in. At work, the first place we turn to for help is often HR, but can you really trust them? Keli Trejo and Maya Townsend explain why your HR department is the best place to turn in times of crisis, and offer advice on how to build a trusting relationship with your HR partner to create a safe environment of free speech.

AMA Annual Innovation Award Winner Kathy Fossetta

By | Posted Oct 13, 2014

The winner is… Kathy Fossetta! Congratulations to Kathy for winning the 16th AMA Annual Innovation Award, presented at the 22nd Annual APC Conference in National Harbor, Maryland. Kathy’s idea to streamline communication at the Geisinger Community Medical Center saved her center hundreds of thousands of dollars, and earned her this prestigious award. We offer our congratulations to Kathy again, and good luck to all administrative professionals for next year!

The Role of Social Media in the HR Recruitment Process

By | Posted Oct 10, 2014 | 1 Comment

The Role of Social Media in the HR Recruitment Process Does your company have a LinkedIn profile? How about a Twitter or Facebook page? If not, you are not fully utilizing the growing resource that social media provides both employers and employees. The number of businesses using social media to recruit potential employees is growing, and workers are adapting to the new technology in their job searches. Megan Ritter explains how human resource departments are using social media to attract potential employment candidates and how the job market is changing because of it.

The One Thing That Can Save Small Businesses

By | Posted Oct 2, 2014

Are you looking for help for your small business? Are you considering starting your own company but are nervous about failing? Dawn Fotopulos is here to help. Fotopulos details the most vital factor to keeping your business thriving. See how she has used her expertise with finance and accounting to save several small businesses and what she views is the most important factor to success in small business America.

Sample phrases for performance review for communication

Communication: Sample Phrases for Performance Appraisal

By | Posted Oct 1, 2014 | 3 Comments

Communication: Top Performance Review Phrases to Help Your Employees Enhance Their Communication Skillset This is the third in a series […]

To Pitch or Not to Pitch: What Makes A Story

By | Posted Sep 25, 2014

So you want media coverage, preferably on the front page or the first screen.  But is your story newsworthy enough?  […]

Helping Customers Is a Risky Relationship Business!

By | Posted Sep 16, 2014

Sure, you are a hard-working, dedicated professional; you give your best to your job, which often means dealing directly with […]

communication skills number one skill to learn

Communication Tops List of Skills Training for Individual Contributors

By | Posted Sep 9, 2014 | 1 Comment

Communication tops the list of skills training provided to individual contributors. This according to a survey of executives and managers […]

Fun Staff Meeting Ideas That Energize Communication

By | Posted Aug 25, 2014 | 3 Comments

When you were a kid, “fun” was not a dirty word. If your mother asked, “How was school today?” and […]

Engaging Resistance to Achieve the Change We Want

By | Posted Aug 7, 2014

Too often, as managers and consultants we slip into trying to control or fight resistance. We develop a “change agent-centric […]

Don’t Let Stage Fright Make You Uptight

By | Posted Jul 28, 2014 | 1 Comment

Your brain probably works extremely well until you stand up to make a speech. Jerry Seinfeld says that the person […]

Improve Your Nonverbal Communication Skills: An Open-and-Shut Case

By | Posted Jul 21, 2014 | 1 Comment

Your nonverbal communication can be open or closed. When it’s open, you invite people to connect with you and demonstrate […]

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