AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

networking tips for women

6 Networking Tips for Women

By | Posted Apr 17, 2013

Networking is critical for anyone’s success. But according to Kathryn Mayer, a leading professional coach, networking can be difficult for women because they tend to focus on building a small, but tight-knit network and not on strategically building business networks. To counter that trend, here are 6 networking tips for women.

networking at the water cooler

10 Ways to Build a Network at Your New Job

By | Posted Apr 16, 2013 | 1 Comment

Got a new job? Get networking right away! It may take you as many as six months to feel that you are in control of your job. When your orientation takes that long, your organization loses the ability to tap into your creativity, knowledge, new perspectives, expertise, industry contacts, and fresh ideas. Networking can help with all of that.

How Will You Keep Your Innovative Edge?

By | Posted Apr 10, 2013 | 2 Comments

The market is always searching for the next innovative idea to transform how business is done. Are you keeping your team on top of their game? How do you keep yourself innovative? AMA asked innovation gurus Lina Echeverría and Geoff Vuelta.

women in business

Ask AMA: How Women Succeed in Competitive Business Environments

By | Posted Apr 9, 2013

You asked and we answered. In the Webcast How Women Succeed in Competitive Business Environments, there were some questions we didn’t […]

How Do You Stimulate Creative Teams and Increase Innovation?

By | Posted Apr 3, 2013 | 6 Comments

AMA Playbook asked Paul Falcone and Lina Echeverría: how do you lead creative teams? How do you unleash innovation? According to Paul Falcone, former VP of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon…

offer your customers choices

What Is Customer Service? 6 Major Trends Changing The Customer’s Expectations

By | Posted Apr 1, 2013 | 1 Comment

What is customer service if it isn’t based on your customers’ expectations? According to Micah Solomon, author of the award-winning book High-Tech, High-Touch Customer Service, there are six major trends transforming the way customers expect to be treated. Is your business ready for the new customer-centric world?

dealing with difficult people

Deal With Difficult People in 10 Steps

By | Posted Mar 28, 2013 | 1 Comment

Stress and emotional overload—two emotions that are common when dealing with difficult people. Don’t let them push your buttons. You need to prepare yourself before the encounter.

Dig Deep Using the 3 Kinds of Open Questions

By | Posted Mar 22, 2013 | 1 Comment

Open questions are used to gather facts about the work, learn about your employees’ process skills and approaches to the tasks, discover what motivates and is important to them, and get a more well-rounded picture of events by listening to their sides of the story.

Are American Workers Prepared for the Future of Work?

By | Posted Mar 12, 2013

American Management Association (AMA) announced the results of a new survey showing that U.S. executives are looking for workers with more critical skills. The ability to think critically, solve problems, innovate, and collaborate are highly valued at every level within the organization…

Man leading a meeting

5 Good Reasons to Engage in Office Politics

By | Posted Mar 11, 2013 | 3 Comments

Office politics can be good and bad. How you participate in office politics is up to you, but there are a number of good reasons why you must. As a leader, you have not only goals and objectives, but also specific responsibilities to fulfill, including responsibilities that lie outside your own personal interests.

Defining Job Descriptions

By | Posted Mar 6, 2013 | 2 Comments

Create job descriptions that communicate the duties of the available position clearly. You don’t want clutter like a dozen incidental tasks the person needs to do. You also don’t want a document that rhapsodizes about the corporate mission and culture. Job descriptions are not only one of your key interviewing tools, they are vital performance management tools.

excitement

Communicating Change: Make The Message Positive

By | Posted Feb 19, 2013 | 3 Comments

For some people, just hearing the word “change” in the workplace makes their heart race. They’re afraid of the unknown and it’s your job to help them make the leap from the solid ground where they stand now to the solid ground on the other side of the gorge. To help your team embrace the “new way,” move them through the emotional cycle of change: denial to resistance to exploration to commitment.

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