AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

what is m2m data

What is M2M Data?

By | Posted Nov 1, 2013

Machine-to-Machine data is likely to increase drastically in the coming years. More and more applications are being equipped with sensors […]

what smart phone analytics are being fed to businesses without your knowledge

3 Ways Companies are Leveraging Your Smart Phone Against You

By | Posted Oct 25, 2013

There’s a hidden intellect growing within your smart phone.  While you are shopping, dining or even sleeping, it’s got a […]

be yourself and your staff will be happy

Be Yourself: The Secret to Effective Leadership

By | Posted Oct 21, 2013 | 1 Comment

In the video below, Kristi Hedges points out a communication mistake that leaders tend to make:  They tend to think […]

big data strategy

How Much Data Is Needed For a Big Data Strategy?

By | Posted Oct 18, 2013

The question of how much big data is needed for a big data strategy, is always an issue for corporate […]

customer is happy because the employee is focused on him

Are You Really Focused on the Customer?

By | Posted Oct 17, 2013

At first glance, “big picture thinking” and “customer focus” would seem to be mutually exclusive terms. After all, the first […]

generational differences

Are Millennials the International Generation?

By | Posted Oct 14, 2013

Do generational differences cross international lines? Millennials are reshaping our workforce, and are sometimes called the first true international generation. […]

man predicting his business using analytics

Predict Where Your Business Is Going

By | Posted Oct 11, 2013

If you can’t predict where your business is going you need to take a look at data analytics. Historically, the only available data analytics, organizations could use to monitor success were descriptive analytics. This information answers the question “what happened in the past with the business?” With the availability of big data we entered the new area of predictive analytics, which focuses on answering the question: “what is probably going to happen in the future?” The real advantage of analytics comes with the final stage of analytics: prescriptive analytics.

problem solving

AMA Quiz: Can You Handle These Brainteasers?

By | Posted Oct 2, 2013 | 28 Comments

Developing analytical skills is very important. While it is part of the learning process in all individuals, some naturally have […]

career woman

20 Things Every Career Woman Must Know

By | Posted Oct 1, 2013

These are 20 things that are essential for the leading career woman to know within operating in their respective career […]

language usage

AMA Quiz: Watch Your Language Usage!

By | Posted Sep 18, 2013 | 5 Comments

In today’s busy world of e-mails, instant messages, and texting, it may seem a bit nitpicky or even “old school” […]

effective feedback

6 Tips to Effective Feedback

By | Posted Sep 17, 2013

Clients need a good listener as well as one who provides effective feedback, one who says:  “Please tell me more.” Those four […]

am I stressed?

AMA Quiz: Am I Stressed?

By | Posted Sep 11, 2013 | 1 Comment

Your ability to handle stress may be one of the most critical skills you learn. Stress can affect your health, […]

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