AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

email etiquette mistake

The Single Biggest Email Etiquette Mistake You Can Make

By | Posted Oct 31, 2016 | 2 Comments

No one really cares how their name is spelled on a Starbucks cup—only that the barista gets the drink right. But when you’re in a business setting, coming across as competent, trustworthy and approachable matters.

paying for staff training

Survey Says… Employers See Value In Paying For Staff Training

By | Posted Oct 28, 2016 | 6 Comments

Kathleen Downs, Recruiting Manager, Robert Half Finance and Accounting, explains how today’s employers—and employees—should approach the concept of companies paying for staff training.

build a social media following

To Build A Social Media Following, First Know Your Audience

By | Posted Oct 27, 2016

Watch as Ragy Thomas, founder of Sprinklr, explains why entrepreneurs need to figure out who their customer is before they build a social media following.

managerial roles

Managerial Roles And Mindsets: Can Anyone Juggle Them All?

By | Posted Oct 26, 2016 | 2 Comments

Managers are people, not superheroes. But when they’re at least somewhat familiar with the 5 main managerial mindsets, they can more easily recognize which skills are needed, and appropriately switch between them.

goal setting

Goal Setting Is Still The Most Effective Way To Manage Performance

By | Posted Oct 21, 2016 | 3 Comments

The more things change, the more one thing has remained the same. Goal setting (based on mutually agreed-upon goals) is still one of the most effective tools in the manager’s toolbox for managing performance.

being honest with co-workers

Being Honest With Co-Workers — Without Being A Jerk

By | Posted Oct 20, 2016

Watch as Kim Scott, former Google director and author of Radical Candor, explains how to “personalize” your approach to talking with colleagues, leading to more productive interactions.

managing introverts

Managing Introverts: 5 Ways To Get It Right

By | Posted Oct 19, 2016 | 1 Comment

Chances are you have at least a couple of introverts on your team. The first step to managing introverts is understanding that their introversion is not a defect or fault—they merely derive their energy from a different source.

strategy and culture

Fuse Strategy And Culture For People-First Leadership

By | Posted Oct 17, 2016

In most cases, you need both the right strategy and a strong culture. However, if you recognize that culture can be a unique way of competing, you will discover that it may in fact be the essence and heart of the strategy.

written warning

The Written Warning: What If An Employee Won’t Sign It?

By | Posted Oct 14, 2016 | 1 Comment

Corrective action, in its purest form, is meant to be an alert that performance isn’t meeting company expectations, so the individual can turn things around and get back on track. But what if an employee refuses to sign a written warning?

authenticity in marketing

Lessons Learned: Always Strive For Authenticity In Marketing — And Life

By | Posted Oct 12, 2016 | 1 Comment

Microsoft’s Geoffrey CoIon attended some sessions at Advertising Week with his name badge and affiliation hidden, to see how people would treat him—and demonstrate the need for authenticity in marketing. Here’s what happened.

millennials working for Boomers

Millennials Working For Boomers: Here’s The Inside Scoop

By | Posted Oct 10, 2016 | 2 Comments

There might be a “generation gap” when it comes to millennials working for Boomers, but there are so many things both cohorts can learn from each other—making the relationship mutually beneficial.

credible leader

What Does It Take To Be A Credible Leader? Straight Talk.

By | Posted Oct 7, 2016

Establishing and maintaining a reputation for honesty and consistency takes effort and vigilance, but the rewards that come from being seen as a credible leader are significant and long term—for both you and those you lead.

Page 7 of 29« First...56789...20...Last »