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Playbook

Staff Communication

Rewiring Yourself to Listen

By | Posted Jan 5, 2015 | 1 Comment

How well do you listen to your coworkers and employees? Do you hear what they are saying, or only what you want to hear?

Techniques to Improve Your Active Listening Skills

By | Posted Dec 30, 2014 | 1 Comment

When you are in a conversation with your peers, employees, or managers, are you really listening? Active listening is an important skill that shows you are paying attention and are engaged in the conversation. Howard Miller offers his advice on how to become a better active listener, and how improving your business conversation skills can help raise performance levels in your organization.

Ten Phrases That Should Be Banned from Your Workplace Vocabulary

By | Posted Dec 26, 2014

Are your words hurting your productivity? Perhaps even your career prospects? There are some phrases that you simply should never say in the workplace. Either they show you are negative and insecure, or they are unhelpful and inappropriate. Darlene Price wants to help maximize your career success, and explains why you should banish ten phrases from your workplace vocabulary.

Smartest Meeting Strategy: Leave Your Smartphone in Your Office

By | Posted Dec 18, 2014 | 2 Comments

How often are you on your smartphone? There is a good chance that using your smartphone is interfering with your ability to focus and reach your highest level of productivity. This is especially the case in meetings, where some of the most important decisions must be made, says Sander Flaum. See why he believes the best meeting strategy is one that doesn’t involve any smartphones, and why you’re better off leaving your phone on your desk.

Can You Trust HR?

By | Posted Nov 4, 2014 | 2 Comments

When you have a problem at home, who do you turn to? Preferably, there is someone you can trust to confide your issues or troubles in. At work, the first place we turn to for help is often HR, but can you really trust them? Keli Trejo and Maya Townsend explain why your HR department is the best place to turn in times of crisis, and offer advice on how to build a trusting relationship with your HR partner to create a safe environment of free speech.

Sample phrases for performance review for communication

Communication: Sample Phrases for Performance Appraisal

By | Posted Oct 1, 2014 | 3 Comments

Communication: Top Performance Review Phrases to Help Your Employees Enhance Their Communication Skillset This is the third in a series […]

communication skills number one skill to learn

Communication Tops List of Skills Training for Individual Contributors

By | Posted Sep 9, 2014 | 1 Comment

Communication tops the list of skills training provided to individual contributors. This according to a survey of executives and managers […]

Fun Staff Meeting Ideas That Energize Communication

By | Posted Aug 25, 2014 | 3 Comments

When you were a kid, “fun” was not a dirty word. If your mother asked, “How was school today?” and […]

Engaging Resistance to Achieve the Change We Want

By | Posted Aug 7, 2014

Too often, as managers and consultants we slip into trying to control or fight resistance. We develop a “change agent-centric […]

how to run effective meetings

How to Run a Meeting: 6 Questions to Answer for More Effective Meetings

By | Posted May 20, 2014 | 2 Comments

Wondering how to run a meeting?Effective meetings can really save the company money. Here are some tips from John Ballard. […]

how to communicate with difficult people

Improve Your Workplace Communication: Dealing with Difficult People at Work

By | Posted Apr 1, 2014 | 1 Comment

Office communication can be hard when you have one or more difficult people in the mix. Improve your workplace communication […]

trust in virtual teams

Building Trust in a Virtual Team

By | Posted Nov 11, 2013

Trust and accountability in the virtual environment start with you: you need to hold yourself accountable for your own deliverables. […]

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