Staff Communication

presenting an idea to the team

3 Signs You Need to Show More Support When Presenting Ideas

By | Posted Apr 23, 2013 | 1 Comment

When presenting an idea to the team you shouldn’t voice an opinion until your team has had a chance to express their point of view. Otherwise you can limit conversation and valuable feedback from team members. A big exception to that is when you are unrolling a strategic initiative. How do you know whether you should speak up? Here are three tips for determining whether to frame a new idea when introducing it to the team…

women in business

Ask AMA: How Women Succeed in Competitive Business Environments

By | Posted Apr 9, 2013

You asked and we answered. In the Webcast How Women Succeed in Competitive Business Environments, there were some questions we didn’t […]

How Do You Stimulate Creative Teams and Increase Innovation?

By | Posted Apr 3, 2013 | 6 Comments

AMA Playbook asked Paul Falcone and Lina Echeverría: how do you lead creative teams? How do you unleash innovation? According to Paul Falcone, former VP of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon…

dealing with difficult people

Deal With Difficult People in 10 Steps

By | Posted Mar 28, 2013 | 1 Comment

Stress and emotional overload—two emotions that are common when dealing with difficult people. Don’t let them push your buttons. You need to prepare yourself before the encounter.

Dig Deep Using the 3 Kinds of Open Questions

By | Posted Mar 22, 2013 | 1 Comment

Open questions are used to gather facts about the work, learn about your employees’ process skills and approaches to the tasks, discover what motivates and is important to them, and get a more well-rounded picture of events by listening to their sides of the story.

Man leading a meeting

5 Good Reasons to Engage in Office Politics

By | Posted Mar 11, 2013 | 3 Comments

Office politics can be good and bad. How you participate in office politics is up to you, but there are a number of good reasons why you must. As a leader, you have not only goals and objectives, but also specific responsibilities to fulfill, including responsibilities that lie outside your own personal interests.

Defining Job Descriptions

By | Posted Mar 6, 2013 | 2 Comments

Create job descriptions that communicate the duties of the available position clearly. You don’t want clutter like a dozen incidental tasks the person needs to do. You also don’t want a document that rhapsodizes about the corporate mission and culture. Job descriptions are not only one of your key interviewing tools, they are vital performance management tools.


Communicating Change: Make The Message Positive

By | Posted Feb 19, 2013 | 3 Comments

For some people, just hearing the word “change” in the workplace makes their heart race. They’re afraid of the unknown and it’s your job to help them make the leap from the solid ground where they stand now to the solid ground on the other side of the gorge. To help your team embrace the “new way,” move them through the emotional cycle of change: denial to resistance to exploration to commitment.

woman with a plan

10 Steps to Change Management

By | Posted Feb 18, 2013 | 2 Comments

Team members are often the source of spontaneous and unapproved change. Maybe they have an idea for increased functionality of a product, or a cheaper and faster way of getting something done. Even with the best intentions, individuals and your team as a group might initiate change that has the potential to get very messy.

employee trust

How To Turn Meeting Killers into Killer Meetings

By | Posted Feb 11, 2013

Don’t waste your team’s time. Take charge of meetings and make sure they are productive with these 12 steps adapted from AMA Business Boot Camp — a compendium of some of the American Management Association’s best advice, edited by Ed Reilly.


Blueprint for a Coaching Session with Employees

By | Posted Jan 29, 2013

Coaching employees one-on-one is an incredibly powerful way to improve productivity and employee engagement. Good coaches know a lot about their teams and what those players are up against before they ever open their mouths. Take time to plan for a coaching meeting and don’t underestimate the preparation you need to do for it. You make your direct reports feel valued and motivated when you come into a coaching session with clarity about what needs to happen.

What’s The Point Of That Email? Email Etiquette for Managers

By | Posted Jan 22, 2013 | 3 Comments

When you communicate with clear intent, you let people know you are mission-focused and that you respect their time—and your own. This article offers advice on how to write clear emails.

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