AMA
Playbook

Management

New managers need to make the transition to management quickly. For busy managers who need information fast, check out AMA’s collection of sample forms, templates, worksheets, and advice including how to define your new role, create a productive environment, and uncover how best to communicate within your organization.

Big data as opposed to gut instinct

Is Your Blink Enough? Not If You’re Savvy to Big Data

By | Posted Mar 26, 2013

In the world of Big Data, are you still making decisions based on your instincts? In 2005, Malcolm Gladwell immortalized the idea that you can make decisions based on your gut reaction in his book, Blink. But given the enormous shift in access to real-time data and analysis, this kind of decision-making may in fact lead you astray.

Team Leadership

10 Steps to Team Leadership

By | Posted Mar 25, 2013 | 4 Comments

Team leadership begins with your team. Gaining the trust and commitment of your team is a gradual process. To engage them, you must be engaged. To get them to care, you must care.

8 Steps for Prioritizing Work and Getting Things Done

By | Posted Mar 21, 2013

Are you being asked to do more with less? Here are 8 simple steps to help you prioritize and stay on top of all your goals.

man in tug of war

Sample Performance Correction Notice for Workplace Problems: Customer Service

By | Posted Mar 18, 2013 | 1 Comment

Giving correction notices is one of the least favorite activities related to performance management, but can really help solve many workplace problems. This is a sample correction notice for a maintenance mechanic who fails to follow up with customers after repairs are done and often leaves the scene as soon as someone else from his department arrives to help him repair a broken item.

Ask AMA: Tipping Sacred Cows

By | Posted Mar 15, 2013

You asked, we answered. In the webcast, Tipping Sacred Cows: Kicking Bad Habits That Masquerade as Virtues, there were some questions we didn’t get to answer. Here are two of them along with expert answers from Jake Breeden.

5 Tips for Motivating Stallers and Other Difficult Employees

By | Posted Mar 14, 2013 | 3 Comments

Sometimes difficult employees can really hold a project up. Here are 5 tips to motivate: Determine why the Staller resists […]

Motivation: Three Questions to Discover What Makes Your Employees Tick

By | Posted Mar 8, 2013 | 27 Comments

Motivation is easy if you take the time to get to know your employees. Observe your direct reports to determine whether their needs are being met. Ask them key questions to help you figure out what’s working for them and what isn’t. After you find that out, take action to help them progress in the organization. You get the dual victory of countering workplace dissatisfaction and helping your team kick into high gear.

The Coaching Plan: 5 Steps to Improve Behavior on the Job

By | Posted Mar 7, 2013 | 1 Comment

Train employees and to solve performance problems by giving them job coaching one-on-one. Here are five simple steps adapted from AMA Business Boot Camp.

task delegation

What to Delegate – And How

By | Posted Feb 28, 2013 | 2 Comments

Delegating tasks can be a way to grow your employees by giving them stretch projects and training them how to handle them. Differentiate between tasks that can and should be delegated and tasks that require personal handling. It’s just as important as knowing how to delegate.

interview checklist

Pre-Interview Checklist

By | Posted Feb 27, 2013

Once you’ve figured out who has qualifications that match the job requirements, you get to ask them questions. Pointed questions. Probing questions. “What if” questions. After you ask, don’t forget to listen—really listen—so your interviews not only tell you what they know and what they’ve done, but also how they feel about the job.

project management

Project Management Tip for Daily Use

By | Posted Feb 26, 2013 | 1 Comment

Essential project management skills can help improve the productivity of your team. Learn the basics of getting a project to flow smoothly in your first days as a manager: Getting work done through others will involve projects. Use these guidelines as reminder of how to keep yourself on track on a day-to-day basis, too.

delegation

Task Delegation For Control Freaks

By | Posted Feb 25, 2013 | 1 Comment

Effective delegation is one of the most important tool in the manager’s toolbox. When you first start to manage you might be tempted to do everything yourself to make sure the work is high quality, but this is a mistake. Until you involve others, you won’t succeed as a manager.

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