AMA
Playbook

Management

New managers need to make the transition to management quickly. For busy managers who need information fast, check out AMA’s collection of sample forms, templates, worksheets, and advice including how to define your new role, create a productive environment, and uncover how best to communicate within your organization.

project management

Project Management Tip for Daily Use

By | Posted Feb 26, 2013 | 1 Comment

Essential project management skills can help improve the productivity of your team. Learn the basics of getting a project to flow smoothly in your first days as a manager: Getting work done through others will involve projects. Use these guidelines as reminder of how to keep yourself on track on a day-to-day basis, too.

delegation

Task Delegation For Control Freaks

By | Posted Feb 25, 2013 | 1 Comment

Effective delegation is one of the most important tool in the manager’s toolbox. When you first start to manage you might be tempted to do everything yourself to make sure the work is high quality, but this is a mistake. Until you involve others, you won’t succeed as a manager.

dime

5 Rockin’ Motivation Techniques That Won’t Cost a Dime

By | Posted Feb 22, 2013 | 2 Comments

Managers often struggle to get their team into high gear without using financial incentives. They don’t realize that the best motivation is self-motivation—and you don’t need a dime to get your staff going.

loyal teamwork

Inspire Loyalty From Your Team

By | Posted Feb 21, 2013

Employees who feel appreciated and have meaningful work to perform are inclined to be loyal for as long as they are there. But few people feel an obligation to remain once the work becomes boring to them and/or they move on to a new job. Hence the “new loyalty:” commitment associated with the here and now. Aim to secure loyalty for as long as your direct reports are with you—whether it’s for a matter of months or years.

leadership

Assess Your Leadership Skills

By | Posted Feb 20, 2013

Whether you’re a “born leader” or need to develop leadership skills methodically, do a self-assessment to gain insights about your ability to perform. Examine your skills, traits, competencies, abilities, and experience. Rigorous self-assessment is a starting point for success.

good behavior

3 Tips to Giving Positive Feedback

By | Posted Feb 14, 2013 | 1 Comment

How often do you take the time to praise others for a job well done? Do you make a point of providing positive feedback to those who help you accomplish your goals? How frequently? Employees are better able to hear and respond to constructive criticism when there is a balance of criticism and praise.

5 Steps to Build a Healthy Work Environment

By | Posted Feb 13, 2013

As a manager, you have an opportunity to set standards that boost the health and well-being of your work environment. […]

learn new things

8 Manager Roles You Should Master

By | Posted Feb 12, 2013 | 1 Comment

The role of the manager is constantly changing. Effective managers need to plan, delegate, motivate, support, team-build, inform, change, and coordinate. That’s a lot to keep in mind, and you need to be facile at changing roles quickly. The better you are at these eight skills the more productive your entire team will be.

Customer Service

Employee Self-Assessment Examples in Customer Service

By | Posted Feb 5, 2013 | 18 Comments

What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals adapted from 2600 Phrases for Effective Performance Reviews by Paul Falcone.

Sample Script for Verbal Warning: Substandard Customer Satisfaction

By | Posted Jan 30, 2013 | 7 Comments

Customer service takes work: After all, employees can only get so far on charm. And if you simply translate customer service into “solving others’ problems with a cheery disposition,” you’ll communicate a message that when others are in need, you can provide them with a solution.

planning

How Do You Use the SMART Method to Create Goals? Action Plan to Achievement

By | Posted Jan 28, 2013 | 1 Comment

Don’t just make goals, achieve them. This worksheet will help you develop your goals into an action plan.

documents

A Checklist for How to Document A Project

By | Posted Jan 24, 2013

Learn how to document your projects. Your supervisor will see you as someone who “follows through” if you properly document the closure of each project. You also give your team a sense of satisfaction, a chance to grow in their work, and a focused opportunity for feedback on their project performance.

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