AMA
Playbook

Management

New managers need to make the transition to management quickly. For busy managers who need information fast, check out AMA’s collection of sample forms, templates, worksheets, and advice including how to define your new role, create a productive environment, and uncover how best to communicate within your organization.

Team performance

3 Outdated Beliefs About Teams That Bold Companies Are Rejecting

By | Posted Mar 20, 2017 | 4 Comments

Almost a century ago, Elton Mayo conducted his famous Hawthorne experiments that led to the recognition that teams can be beneficial […]

Constructive feedback

6 Ways That A Manager’s Constructive Feedback Can Go Bad

By | Posted Mar 15, 2017 | 1 Comment

When managers attempt to give constructive feedback—but do so ineffectively—employees end up feeling misunderstood, unfairly judged, resentful, and ultimately more […]

Best career advice

Listen To The Best Career Advice Of Thought Leaders In AMA’s Video Series

By | Posted Mar 13, 2017

If you’re a new manager seeking career advice from senior leaders, you might not expect to hear that a business leader must “love […]

Difficult employees

Are They “Unleadable”? How To Guide Difficult Employees Toward Change

By | Posted Mar 10, 2017

Sooner or later, every manager must deal with difficult employees, such as those who grate on others, ignore protocol, or […]

Performance evaluations

Getting More Value From Performance Evaluations

By | Posted Mar 3, 2017

Like many aspects of business today, performance evaluations seem ripe for the use of data. Human capital is a company’s […]

Micromanager

Transition To Leadership: 8 Steps To Check The Micromanager In You

By | Posted Feb 27, 2017

As new managers step into their leadership role, they should take care to avoid the micromanager trap. An obsession with […]

Developing GRIT

Developing GRIT: How To Build Your Optimism And Drive Toward Success

By | Posted Feb 13, 2017 | 1 Comment

Why is it that some people are more prone to success than others? Research featured in articles published in Forbes […]

Performance evaluations

Build Your Performance Evaluations Like The Layers Of A Cake

By | Posted Feb 10, 2017

Performance evaluations. Who doesn’t remember moments when these didn’t go so well? Many people view them as a waste of […]

Goal setting for managers

3 Keys To Setting SMART And Achievable Goals As A New Manager

By | Posted Feb 8, 2017 | 1 Comment

Goal setting is one of the fundamental skills that managers need to be successful, in part because goals are one […]

Mindful leader

Cultivating The Attitude Of A Mindful Leader

By | Posted Feb 3, 2017

Have you ever noticed how the attitude a person conveys at work affects the attitudes of those around him? And, […]

Personal effectiveness at work

Personal Effectiveness: Small Changes Can Deliver Big Results

By | Posted Feb 1, 2017

Mastering personal effectiveness and productivity is a fundamental part of every employee’s success, no matter where he or she is […]

Empathy and customer service

The Most Important Customer Service Skill You’ll Ever Need

By | Posted Jan 30, 2017

As technology alters the customer experience—through messaging apps, chatbots, and more—what place does empathy have in improving customer service? People who […]

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