AMA
Playbook

Performance Management

develop your top performers

Uncover the Goldmine in Your Organization: Top Performers

By | Posted Mar 25, 2014

When organizations need to change but believe they don’t have the expertise to do so successfully, they have three choices: […]

Millennial becoming a manager and managing employees

Becoming a Manager: 5 Tips for Millennials Managing Employees

By | Posted Feb 19, 2014

You’re a star employee.  You mastered all of your responsibilities, and now, you are promoted to manager.  Go gettum, Tiger! […]

giving employee feedback in a managerial review

Managerial Courage For Millennials: Giving Employee Feedback

By | Posted Feb 10, 2014

Difficult conversations, constructive criticism, giving employee feedback, and performance reviews.  These are all things that make millennial managers cringe. Delivering […]

transformational leadership

Transactional vs.Transformational Leadership

By | Posted Jan 16, 2014 | 1 Comment

There is a fundamental conflict in organizations: Focus on short-term, transactional numbers, or think and act for long-term transformation? Transactional […]

turn average performers into stars

How to Convert Mediocre Performers Into Stars

By | Posted Jan 2, 2014

Most people believe that there is an 80-20 rule for performance within an organization. The 80-20 rule states that 20 […]

global transformations in management

5 Tips for Making Global Transformations

By | Posted Dec 23, 2013

Large, complex global organizations have particular challenges when faced with organizational change. Many companies want to centrally motivate company-wide change […]

Talent Management 101: What Do You Look for in a High-Potential Candidate?

By | Posted Apr 18, 2013

The first step in talent management and leadership development is to determine who are the high-potentials. AMA asked leadership development experts, what do you look for in a high-potential candidate?

Big data as opposed to gut instinct

Is Your Blink Enough? Not If You’re Savvy to Big Data

By | Posted Mar 26, 2013

In the world of Big Data, are you still making decisions based on your instincts? In 2005, Malcolm Gladwell immortalized the idea that you can make decisions based on your gut reaction in his book, Blink. But given the enormous shift in access to real-time data and analysis, this kind of decision-making may in fact lead you astray.

man in tug of war

Sample Performance Correction Notice for Workplace Problems: Customer Service

By | Posted Mar 18, 2013 | 1 Comment

Giving correction notices is one of the least favorite activities related to performance management, but can really help solve many workplace problems. This is a sample correction notice for a maintenance mechanic who fails to follow up with customers after repairs are done and often leaves the scene as soon as someone else from his department arrives to help him repair a broken item.

project management

Project Management Tip for Daily Use

By | Posted Feb 26, 2013 | 1 Comment

Essential project management skills can help improve the productivity of your team. Learn the basics of getting a project to flow smoothly in your first days as a manager: Getting work done through others will involve projects. Use these guidelines as reminder of how to keep yourself on track on a day-to-day basis, too.

good behavior

3 Tips to Giving Positive Feedback

By | Posted Feb 14, 2013 | 1 Comment

How often do you take the time to praise others for a job well done? Do you make a point of providing positive feedback to those who help you accomplish your goals? How frequently? Employees are better able to hear and respond to constructive criticism when there is a balance of criticism and praise.

Customer Service

Employee Self-Assessment Examples in Customer Service

By | Posted Feb 5, 2013 | 18 Comments

What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals adapted from 2600 Phrases for Effective Performance Reviews by Paul Falcone.

Page 8 of 9« First...56789