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Performance Management

global transformations in management

5 Tips for Making Global Transformations

By | Posted Dec 23, 2013

Large, complex global organizations have particular challenges when faced with organizational change. Many companies want to centrally motivate company-wide change […]

Talent Management 101: What Do You Look for in a High-Potential Candidate?

By | Posted Apr 18, 2013

The first step in talent management and leadership development is to determine who are the high-potentials. AMA asked leadership development experts, what do you look for in a high-potential candidate?

Big data as opposed to gut instinct

Is Your Blink Enough? Not If You’re Savvy to Big Data

By | Posted Mar 26, 2013

In the world of Big Data, are you still making decisions based on your instincts? In 2005, Malcolm Gladwell immortalized the idea that you can make decisions based on your gut reaction in his book, Blink. But given the enormous shift in access to real-time data and analysis, this kind of decision-making may in fact lead you astray.

man in tug of war

Sample Performance Correction Notice for Workplace Problems: Customer Service

By | Posted Mar 18, 2013 | 1 Comment

Giving correction notices is one of the least favorite activities related to performance management, but can really help solve many workplace problems. This is a sample correction notice for a maintenance mechanic who fails to follow up with customers after repairs are done and often leaves the scene as soon as someone else from his department arrives to help him repair a broken item.

project management

Project Management Tip for Daily Use

By | Posted Feb 26, 2013 | 1 Comment

Essential project management skills can help improve the productivity of your team. Learn the basics of getting a project to flow smoothly in your first days as a manager: Getting work done through others will involve projects. Use these guidelines as reminder of how to keep yourself on track on a day-to-day basis, too.

good behavior

3 Tips to Giving Positive Feedback

By | Posted Feb 14, 2013 | 1 Comment

How often do you take the time to praise others for a job well done? Do you make a point of providing positive feedback to those who help you accomplish your goals? How frequently? Employees are better able to hear and respond to constructive criticism when there is a balance of criticism and praise.

Customer Service

Employee Self-Assessment Examples in Customer Service

By | Posted Feb 5, 2013 | 18 Comments

What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals adapted from 2600 Phrases for Effective Performance Reviews by Paul Falcone.

Sample Script for Verbal Warning: Substandard Customer Satisfaction

By | Posted Jan 30, 2013 | 7 Comments

Customer service takes work: After all, employees can only get so far on charm. And if you simply translate customer service into “solving others’ problems with a cheery disposition,” you’ll communicate a message that when others are in need, you can provide them with a solution.

planning

How Do You Use the SMART Method to Create Goals? Action Plan to Achievement

By | Posted Jan 28, 2013 | 1 Comment

Don’t just make goals, achieve them. This worksheet will help you develop your goals into an action plan.

documents

A Checklist for How to Document A Project

By | Posted Jan 24, 2013

Learn how to document your projects. Your supervisor will see you as someone who “follows through” if you properly document the closure of each project. You also give your team a sense of satisfaction, a chance to grow in their work, and a focused opportunity for feedback on their project performance.

Chess performance

What Is the SMART Method to Achieve Goals?

By | Posted Jan 22, 2013 | 4 Comments

How do you set goals that are SMART? Performance management is not like a New Year’s Eve Party, that is, something that happens only once a year. Integrate performance management functions into your regular schedule to dramatically improve performance.

whiteboard planning

5 Types of Information You Should Document for Performance Appraisals

By | Posted Jan 22, 2013

Documentation is critical to keep track of performance, so make sure you are keeping the right paperwork by following these tips. In most companies, the HR department keeps a file for each employee. You need to keep a different type of “personnel file.” The manager’s file should include all information for individuals that affects their performance evaluations.

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