AMA
Playbook

Performance Management

Customer Service

Employee Self-Assessment Examples in Customer Service

By | Posted Feb 5, 2013 | 18 Comments

What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals adapted from 2600 Phrases for Effective Performance Reviews by Paul Falcone.

Sample Script for Verbal Warning: Substandard Customer Satisfaction

By | Posted Jan 30, 2013 | 7 Comments

Customer service takes work: After all, employees can only get so far on charm. And if you simply translate customer service into “solving others’ problems with a cheery disposition,” you’ll communicate a message that when others are in need, you can provide them with a solution.

planning

How Do You Use the SMART Method to Create Goals? Action Plan to Achievement

By | Posted Jan 28, 2013 | 1 Comment

Don’t just make goals, achieve them. This worksheet will help you develop your goals into an action plan.

Stress Pencil

5 Tips for Correcting Behavior Issues in Employees

By | Posted Jan 22, 2013 | 2 Comments

Performance management would be easy if it weren’t for people who underperform. Now is an excellent time to correct behavior issues using the performance review process.

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