Performance Management

Customer Service

Employee Self-Assessment Examples in Customer Service

By | Posted Feb 5, 2013 | 18 Comments

What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals adapted from 2600 Phrases for Effective Performance Reviews by Paul Falcone.

Sample Script for Verbal Warning: Substandard Customer Satisfaction

By | Posted Jan 30, 2013 | 7 Comments

Customer service takes work: After all, employees can only get so far on charm. And if you simply translate customer service into “solving others’ problems with a cheery disposition,” you’ll communicate a message that when others are in need, you can provide them with a solution.


How Do You Use the SMART Method to Create Goals? Action Plan to Achievement

By | Posted Jan 28, 2013 | 1 Comment

Don’t just make goals, achieve them. This worksheet will help you develop your goals into an action plan.


A Checklist for How to Document A Project

By | Posted Jan 24, 2013

Learn how to document your projects. Your supervisor will see you as someone who “follows through” if you properly document the closure of each project. You also give your team a sense of satisfaction, a chance to grow in their work, and a focused opportunity for feedback on their project performance.

Chess performance

What Is the SMART Method to Achieve Goals?

By | Posted Jan 22, 2013 | 4 Comments

How do you set goals that are SMART? Performance management is not like a New Year’s Eve Party, that is, something that happens only once a year. Integrate performance management functions into your regular schedule to dramatically improve performance.

whiteboard planning

5 Types of Information You Should Document for Performance Appraisals

By | Posted Jan 22, 2013

Documentation is critical to keep track of performance, so make sure you are keeping the right paperwork by following these tips. In most companies, the HR department keeps a file for each employee. You need to keep a different type of “personnel file.” The manager’s file should include all information for individuals that affects their performance evaluations.

digital calendar

Performance Management Feedback: 4 Tips for Staying on Track

By | Posted Jan 22, 2013

Follow up with your employees to make sure the feedback you give sticks. Performance management is useless unless you follow up. The problem is fitting it into an already busy schedule.

Stress Pencil

5 Tips for Correcting Behavior Issues in Employees

By | Posted Jan 22, 2013 | 2 Comments

Performance management would be easy if it weren’t for people who underperform. Now is an excellent time to correct behavior issues using the performance review process.

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