AMA
Playbook
Posts by AMA Staff
avatar
American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success. AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.

LAST POST


learn basic accounting terms

Do You Speak Accounting?

By | Posted May 30, 2014

We often hear how speaking a foreign language is horizon-broadening must. But speaking…accounting? If it sounds counterintuitive, think again. Knowing […]

improve your financial acumen and finance skills

3 Financial Acumen Skills You Don’t Want to Ignore

By | Posted May 12, 2014

Strengthening your financial acumen via professional courses is a must in today’s economy. As the U.S. economy inches toward recovery, […]

dealing with conflict at work

Manage Conflict at Work With Collaboration

By | Posted Apr 25, 2014 | 1 Comment

Dealing with a difficult situation in your office? Collaboration is often an excellent way to handle conflict at work. Here […]

10 tips to improve leadership development in your organization

10 Tips to Transform Your Training Program

By | Posted Apr 8, 2014

Are you trying to motivate and engage your team using training? New research by AMA Enterprise, a division of American […]

global leadership development

What Does It Take to Be a Global Leader?

By | Posted Mar 17, 2014 | 1 Comment

For nearly two decades top organizations have expanded their leadership development programming to respond to the growing demands of globalization. […]

customer is happy because the employee is focused on him

Are You Really Focused on the Customer?

By | Posted Oct 17, 2013

At first glance, “big picture thinking” and “customer focus” would seem to be mutually exclusive terms. After all, the first […]

training program

12 Ways to Make Your Training Program a Hit

By | Posted Sep 24, 2013

It’s human nature to want to learn and develop…so why do so many employees avoid training programs like the plague? […]

effective feedback

6 Tips to Effective Feedback

By | Posted Sep 17, 2013

Clients need a good listener as well as one who provides effective feedback, one who says:  “Please tell me more.” Those four […]

am I stressed?

AMA Quiz: Am I Stressed?

By | Posted Sep 11, 2013 | 1 Comment

Your ability to handle stress may be one of the most critical skills you learn. Stress can affect your health, […]

how to write a good email

How to Write the Perfect Email

By | Posted Sep 10, 2013

Trying to figure out how to write the perfect email within a regular day at work? During the course of […]

offer your customers choices

What Is Customer Service? 6 Major Trends Changing The Customer’s Expectations

By | Posted Apr 1, 2013 | 1 Comment

What is customer service if it isn’t based on your customers’ expectations? According to Micah Solomon, author of the award-winning book High-Tech, High-Touch Customer Service, there are six major trends transforming the way customers expect to be treated. Is your business ready for the new customer-centric world?

relevant marketing

Is Your Online Marketing Relevant?

By | Posted Mar 29, 2013

Are you sure your marketing is still relevant? The average customer is flooded with messages hourly. At the same time, marketers now have the data and the ability to target small, niche groups of customers. Because of these two trends, customers expect relevance.

Page 12 of 13« First...910111213