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Posts by Mark Goulston
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Mark Goulston is a psychiatrist, business consultant, executive coach, and former FBI and police hostage negotiation trainer. Trained as a clinical psychiatrist, he helps people increase their ability to get through to anyone. He presents many of these skills in his book, JUST LISTEN: Discover the Secret to Getting Through to Absolutely Anyone (AMACOM 2009). Goulston is a member of the International Leadership Association. He has provided training, executive coaching, and consultation to many companies and organizations, including GE, IBM, Goldman Sachs, Merrill Lynch, Xerox, Deutsche Bank, Hyatt, Accenture, ADP, State Farm Insurance, Astra Zenica, Bristol Myers Squibb, Kaiser Permanente, Kodak, Federal Express, FBI, Los Angeles District Attorney, White & Case, Seyfarth Shaw, UCLA, USC, and Pepperdine University.

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why listen

Why Listen?

By | Posted Feb 12, 2015

What is the secret to peace on Earth? In a retelling of an anecdote, Mark Goulston explains how he explained that secret to a few pondering neighbors. See how learning how to listen can help you establish more positive relationships, and the effect it can have on your business. You can increase future possibilities and repair past relationship damage simply by becoming a better listener.

Rewiring Yourself to Listen

By | Posted Jan 5, 2015 | 1 Comment

How well do you listen to your coworkers and employees? Do you hear what they are saying, or only what you want to hear?

difficult people

Break Through to “Difficult People”

By | Posted May 9, 2013 | 4 Comments

Dealing with people can be hard if they are angry, difficult, or upset. How do you reach someone when they are no longer listening? Here are 5 ways to break through to difficult people…

The 4 New Rules of Branding

By | Posted Apr 11, 2013

How do you create a magnetic brand in an age where people are naturally skeptical? You follow the new rules of influence. Based on what works for influential people, Real Influence presents a model for mastering connected influence, distilled into four steps…