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Posts by Micah Solomon
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Micah Solomon, hailed as a “new guru of service excellence” (Financial Post), is a popular keynote speaker and respected corporate adviser and strategist on customer service issues and their bottom-line impact. He is recognized for his hands-on knowledge of how to improve the customer experience—in banking, hospitality, healthcare, financial and insurance services, law practice, retail, technology, manufacturing, and other fields—and transform business results.

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customer service experience

Anticipate Your Customer’s Next Move

By | Posted May 7, 2013 | 1 Comment

What makes for the best customer service experience? How can you provide proactive customer service? Actively hone your employee’s ability to recognize and respond to customer needs…