In the video below, Kristi Hedges points out a communication mistake that leaders tend to make: They tend to think […]
I was recently promoted and a coworker really wanted my job. Not only didn’t she get it, she now reports […]
Being responsible for the work of former peers and friends is a common concern that revisits any manager at any level who gets promoted from within. It is not solely a new manager concern. The good news is it does get easier with practice and experience. The three main areas to put your attention on are: enhancing your competency and confidence as a manager, establishing your credibility, and develop exceptional communication skills.
Open questions are used to gather facts about the work, learn about your employees’ process skills and approaches to the tasks, discover what motivates and is important to them, and get a more well-rounded picture of events by listening to their sides of the story.