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Posts by Paul Falcone
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Paul Falcone is a human resources executive in Los Angeles and has held senior-level positions with Nickelodeon, Paramount Pictures, and Time Warner. He is the author of a number of AMACOM and SHRM bestselling books, four of which made SHRM's prestigious "Great 8" list: 96 Great Interview Questions to Ask Before You Hire, 101 Sample Write-Ups for Documenting Employee Performance Problems, 101 Tough Conversations to Have with Employees, and 2,600 Phrases for Effective Performance Reviews. His latest AMACOM book, 75 Ways for Managers to Hire, Develop, and Keep Great Employees, was released in 2016. Follow Paul on Twitter at @PaulFalconeHR and his website and blog at www.PaulFalconeHR.com.

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sample phrases for performance review to show creativity and innovation

Sample Creativity and Innovation Phrases for Performance Appraisal

By | Posted Oct 8, 2014 | 1 Comment

This is the fourth in a series of five AMA Playbook blogs that will help you with your performance management […]

Sample phrases for performance review for communication

Communication: Sample Phrases for Performance Appraisal

By | Posted Oct 1, 2014 | 3 Comments

Communication: Top Performance Review Phrases to Help Your Employees Enhance Their Communication Skillset This is the third in a series […]

sample leadership phrases

Sample Leadership Phrases for Performance Appraisals

By | Posted Sep 22, 2014 | 6 Comments

Raising the bar in terms of performance expectations isn’t as hard as most employers think.  It’s simply a matter of […]

written warning and verbal counseling

Letters of Clarification: Between Verbal Coaching and Formal Written Warnings

By | Posted Aug 18, 2014 | 1 Comment

As a manager in corporate America, you’ve no doubt been frustrated at times by employees whose problematic job performance or […]

Attention Graduates: Tips for Avoiding Pitfalls That May Derail Your (Early) Career!

By | Posted Jul 23, 2014 | 1 Comment

“I wish someone had told me  . . .” isn’t the line you want to use to end your first […]

5 Critical Job Search Strategies for Executives in Career Transition

By | Posted Jul 11, 2014 | 1 Comment

Executives in career transition face many challenges in this daunting job market, but there are a number of options that […]

prepare for a job interview

Preparing for an Interview: How to Research a Company

By | Posted May 23, 2014 | 3 Comments

If you’re preparing for an interview, developing a Company Research Overview one-sheet is a very smart strategy.  Hiring managers and […]

setting performance goals with employees

3 Questions to Help in Setting Effective Performance Goals for Your Team

By | Posted Apr 17, 2014

The idea of setting performance goals for your employees is always a bit daunting, and many managers aren’t quite sure […]

making a career change

Thinking of Making a Career Change?

By | Posted Aug 29, 2013

Have you been thinking of making a career change? The industry you choose has never been more important! Career change is […]

How Do You Stimulate Creative Teams and Increase Innovation?

By | Posted Apr 3, 2013 | 6 Comments

AMA Playbook asked Paul Falcone and Lina Echeverría: how do you lead creative teams? How do you unleash innovation? According to Paul Falcone, former VP of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon…

man in tug of war

Sample Performance Correction Notice for Workplace Problems: Customer Service

By | Posted Mar 18, 2013 | 1 Comment

Giving correction notices is one of the least favorite activities related to performance management, but can really help solve many workplace problems. This is a sample correction notice for a maintenance mechanic who fails to follow up with customers after repairs are done and often leaves the scene as soon as someone else from his department arrives to help him repair a broken item.

Customer Service

Employee Self-Assessment Examples in Customer Service

By | Posted Feb 5, 2013 | 18 Comments

What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals adapted from 2600 Phrases for Effective Performance Reviews by Paul Falcone.

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