AMA
Playbook
Posts by Steve Curtin
avatar
Steve Curtin is the author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (AMACOM Books, 2013). He wrote the book to address the following observation: While employees consistently execute mandatory job functions for which they are paid, they inconsistently demonstrate voluntary customer service behaviors for which there is little or no additional cost to their employers. After a 20-year career with Marriott International, Steve now devotes his time to speaking, consulting, and writing on the topic of extraordinary customer service. He lives in Denver with his wife and their four children.

LAST POST


b2b sales

Establishing Better Customer Service: Energy Flows Where Attention Goes

By | Posted Nov 26, 2013

Have you ever wondered why you almost always receive the sandwich you ordered at the deli near your office and, […]