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Sample Performance Correction Notice for Workplace Problems: Customer Service

March 18, 2013

man in tug of war

Workplace problems can often be resolved with correction notices. The image below provides a screenshot of a sample correction notice for a maintenance mechanic who fails to follow up with customers (Click here to download full pdf). He also often leaves the scene as soon as someone else from his department arrives to help him repair a broken item.

Screenshot Sample Performance Correction NoticeBefore giving a correction notice you need to talk with the employee. Arrange to have a face-to-face meeting to give feedback as soon after the incident as possible. You may also want to make sure that there are no extenuating circumstances that explain his behavior.

In this particular case, the employee may believe he is doing a good job by finishing the job quickly and moving on to the next project. Maybe he misunderstood his manager or is having a conflict with another employee making it difficult to work together. If the employee used to have better performance, acknowledge that and ask what has changed and how can they get back on track.

Ideally, the correction notice will be a wake up call to the employee and will let him know that you demand better performance. At a minimum, it will offer you the opportunity to discuss candidly the employee’s performance and your expectations.

Click here to download full pdf of the performance correction notice.

Adapted with permission from 101 Sample Write-Ups by Paul Falcone. For more, check out Paul Falcone’s performance management books.

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About The Author

Paul Falcone is a human resources executive in Los Angeles and has held senior-level positions with Nickelodeon, Paramount Pictures, and Time Warner. He is the author of a number of AMACOM and SHRM bestselling books, four of which made SHRM's prestigious "Great 8" list: 96 Great Interview Questions to Ask Before You Hire, 101 Sample Write-Ups for Documenting Employee Performance Problems, 101 Tough Conversations to Have with Employees, and 2,600 Phrases for Effective Performance Reviews. His latest AMACOM book, 75 Ways for Managers to Hire, Develop, and Keep Great Employees, was released in 2016. Follow Paul on Twitter at @PaulFalconeHR and his website and blog at www.PaulFalconeHR.com.

One Comment »

  1. avatar

    Hey thank you!

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