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How “Shape Shifter” Employees Disrupt the Workplace

How “Shape Shifter” Employees Disrupt the Workplace

“Claire” seemed to be the perfect new hire. When corporate management visited your branch office during Claire’s first workweek, she surprised you and delighted the […]

Your Customer Promise Determines Your Leadership Approach

Your Customer Promise Determines Your Leadership Approach

A company’s leadership approach and organizational culture must be designed to deliver on its customer promise. Every kind of for-profit and nonprofit enterprise falls into […]

2 Mistakes to Avoid When Documenting Employee Discipline

2 Mistakes to Avoid When Documenting Employee Discipline

What are the two biggest mistakes that employers make when documenting employee discipline as part of a progressive disciplinary system? First, many employers give themselves […]

LATEST POSTS

Curiosity as a leadership skill

Curiosity: A Critical Leadership Skill To Gain Knowledge And Stop Drama

You will find yourself in various difficult situations on your leadership journey. To handle these situations, you need to develop a toolbox of critical leadership […]




AMA Talks video series

Tap Into Hot Topics With the “AMA Talks” Video Series

For expert advice on business and leadership, take a look at the AMA Talks video series. In just a few minutes, these videos bring you insights into […]




Joy in the workplace

Want More Joy At Work? Combine Trust With A Sense Of Purpose

Neuroscience makes a nonobvious prediction about high-trust organizations: Trust combined with Purpose results in Joy at work. Experiments from my lab and others show that […]




Conversational cowardice at work

Stop Paying The Price For Conversational Cowardice At Work

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If the number one fear among people—public speaking—had a younger sibling, it would be the fear of difficult conversations. Even powerful executives with strong personalities […]



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