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How “Shape Shifter” Employees Disrupt the Workplace

How “Shape Shifter” Employees Disrupt the Workplace

“Claire” seemed to be the perfect new hire. When corporate management visited your branch office during Claire’s first workweek, she surprised you and delighted the […]

Your Customer Promise Determines Your Leadership Approach

Your Customer Promise Determines Your Leadership Approach

A company’s leadership approach and organizational culture must be designed to deliver on its customer promise. Every kind of for-profit and nonprofit enterprise falls into […]

2 Mistakes to Avoid When Documenting Employee Discipline

2 Mistakes to Avoid When Documenting Employee Discipline

What are the two biggest mistakes that employers make when documenting employee discipline as part of a progressive disciplinary system? First, many employers give themselves […]

LATEST POSTS

Mindful leader

Cultivating The Attitude Of A Mindful Leader

Have you ever noticed how the attitude a person conveys at work affects the attitudes of those around him? And, consequently, how that attitude affects […]




Personal effectiveness at work

Personal Effectiveness: Small Changes Can Deliver Big Results

Mastering personal effectiveness and productivity is a fundamental part of every employee’s success, no matter where he or she is in the corporate ladder. A […]




Empathy and customer service

The Most Important Customer Service Skill You’ll Ever Need

As technology alters the customer experience—through messaging apps, chatbots, and more—what place does empathy have in improving customer service? People who are new to management, or […]




The performance appraisal process

7 Mistakes To Avoid In The Performance Appraisal Process

For decades, employers have used an annual performance appraisal process as a tool for grading, ranking, and measuring employee performance. Such appraisals have formed the […]



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