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Transferring Knowledge to Post-Millennials Through Employee Mentoring

Transferring Knowledge to Post-Millennials Through Employee Mentoring

Companies will soon see an influx of new talent as the post-Millennial demographic, known as Generation Z, enters the workforce. Businesses must consider how the […]

Creating a Lean Government Agency with the “5S” Organization Principles

Creating a Lean Government Agency with the “5S” Organization Principles

Federal agencies are working to create lean government operations under M-17-22, issued by the Office of Management and Budget in April 2017 to reform the […]

Interpersonal Skills: The Stories We Tell Ourselves About Others

Interpersonal Skills: The Stories We Tell Ourselves About Others

Our self-confidence, communication skills, and interpersonal skills at work are largely influenced by our self-talk, or the constant internal narrative we have about our experiences. […]

LATEST POSTS

Shape shifter employees

How “Shape Shifter” Employees Disrupt the Workplace

“Claire” seemed to be the perfect new hire. When corporate management visited your branch office during Claire’s first workweek, she surprised you and delighted the […]




Leadership approach

Your Customer Promise Determines Your Leadership Approach

A company’s leadership approach and organizational culture must be designed to deliver on its customer promise. Every kind of for-profit and nonprofit enterprise falls into […]




Passin brands

Passion Brands: Turning Customers into Evangelists

How can a company turn customers into evangelists for the brand? It must fight “friction” in ways that improve customers’ lives, says Jeff Rosenblum, founding […]




Employee discipline

2 Mistakes to Avoid When Documenting Employee Discipline

What are the two biggest mistakes that employers make when documenting employee discipline as part of a progressive disciplinary system? First, many employers give themselves […]



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