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How “Shape Shifter” Employees Disrupt the Workplace

How “Shape Shifter” Employees Disrupt the Workplace

“Claire” seemed to be the perfect new hire. When corporate management visited your branch office during Claire’s first workweek, she surprised you and delighted the […]

Your Customer Promise Determines Your Leadership Approach

Your Customer Promise Determines Your Leadership Approach

A company’s leadership approach and organizational culture must be designed to deliver on its customer promise. Every kind of for-profit and nonprofit enterprise falls into […]

2 Mistakes to Avoid When Documenting Employee Discipline

2 Mistakes to Avoid When Documenting Employee Discipline

What are the two biggest mistakes that employers make when documenting employee discipline as part of a progressive disciplinary system? First, many employers give themselves […]

LATEST POSTS

business relationships

Business Relationships: With A Slim Margin of Error, Why Take Chances?

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Leadership and management books are usually about strengthening the solid lines in complex organization charts. However, sometimes the best approach is not complex, but really simple and straightforward. Yet this simplicity can be very profound.




new overtime rules

Get Ready! The New Overtime Rules For Salaried Employees

New overtime rules are about to go into effect. Some of your salaried employees will become hourly, like it or not. So how should you go about explaining it to them?




Generation Z

Generation Z Is Here: Is Your Business Ready For The Future?

Generation Z employees are motivated by opportunities for advancement, money and meaningful work. They expect their managers to listen to their opinions and include them in meetings—and at the table, not on the sidelines.




leadership qualities

The Best Leadership Qualities Are Also The Rarest

What are the best leadership qualities? Watch as Les McKeown, president of Predictable Success, explains why good leaders are those who help everyone reach their goals—without thinking of themselves as heroes.



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