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How “Shape Shifter” Employees Disrupt the Workplace

How “Shape Shifter” Employees Disrupt the Workplace

“Claire” seemed to be the perfect new hire. When corporate management visited your branch office during Claire’s first workweek, she surprised you and delighted the […]

Your Customer Promise Determines Your Leadership Approach

Your Customer Promise Determines Your Leadership Approach

A company’s leadership approach and organizational culture must be designed to deliver on its customer promise. Every kind of for-profit and nonprofit enterprise falls into […]

2 Mistakes to Avoid When Documenting Employee Discipline

2 Mistakes to Avoid When Documenting Employee Discipline

What are the two biggest mistakes that employers make when documenting employee discipline as part of a progressive disciplinary system? First, many employers give themselves […]

LATEST POSTS

managerial roles

Managerial Roles And Mindsets: Can Anyone Juggle Them All?

By | 2 Comments

Managers are people, not superheroes. But when they’re at least somewhat familiar with the 5 main managerial mindsets, they can more easily recognize which skills are needed, and appropriately switch between them.




lies on LinkedIn profiles

Reduce Your Risk: 3 Tips To Spot Lies On LinkedIn Profiles

There are generally enough untruths on many people’s résumés, but lies on LinkedIn profiles are worse. Here are some rules of engagement when employing these profiles in your recruitment processes.




goal setting

Goal Setting Is Still The Most Effective Way To Manage Performance

By | 3 Comments

The more things change, the more one thing has remained the same. Goal setting (based on mutually agreed-upon goals) is still one of the most effective tools in the manager’s toolbox for managing performance.




being honest with co-workers

Being Honest With Co-Workers — Without Being A Jerk

Watch as Kim Scott, former Google director and author of Radical Candor, explains how to “personalize” your approach to talking with colleagues, leading to more productive interactions.



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