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role of customer service

3 Ways to Avoid Check-the-Box Customer Service

What’s the primary role of a customer service employee? For many people, the “right” answer is delighting customers. There’s also […]

closing out sales leads

3 Tips Before Closing out Sales Leads

Marketing, busy filling the sales lead buckets, are always telling you to hold on to those precious leads longer and […]

keeping your resolutions and setting goals

How to Keep Your Resolutions

At this time of the year, many of my clients struggle to ensure that they keep moving forward with their […]

Millennial becoming a manager and managing employees

Becoming a Manager: 5 Tips for Millennials Managing Employees

You’re a star employee.  You mastered all of your responsibilities, and now, you are promoted to manager.  Go gettum, Tiger! […]

HR as a strategic partner with a seat at the table

3 Things HR Should Stop Doing Today

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Strategic HR is a mindset and a philosophy. But it also requires action. I spoke with several HR leaders to […]

follow up via phone

5 Easy Steps to Follow Up Via Phone

As a self-employed professional, you know it’s critical to follow up your initial marketing contacts with a phone call. But […]

save failing resolutions and set goals

4 Ways to Work Around Failing Resolutions

It is hard to believe that January is over. Most likely, you probably spent some time at the end of […]

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