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How “Shape Shifter” Employees Disrupt the Workplace

How “Shape Shifter” Employees Disrupt the Workplace

“Claire” seemed to be the perfect new hire. When corporate management visited your branch office during Claire’s first workweek, she surprised you and delighted the […]

Your Customer Promise Determines Your Leadership Approach

Your Customer Promise Determines Your Leadership Approach

A company’s leadership approach and organizational culture must be designed to deliver on its customer promise. Every kind of for-profit and nonprofit enterprise falls into […]

2 Mistakes to Avoid When Documenting Employee Discipline

2 Mistakes to Avoid When Documenting Employee Discipline

What are the two biggest mistakes that employers make when documenting employee discipline as part of a progressive disciplinary system? First, many employers give themselves […]

LATEST POSTS

Corporate culture

Every Great Corporate Culture Embraces A Great Contradiction

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Most firms operate with either a hard or soft edge.1 Those with a hard edge emphasize clear performance targets, disciplined practices, and absolute accountability for […]




Strong change orientation

Develop A Strong Change Orientation — And Avoid The Corporate “Tar Pits”

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For tens of thousands of years, oil seepage from the earth created craters of pitch in urban Los Angeles known as the La Brea Tar […]




Business presentation

5 Ways To Open Your Next Business Presentation — With Flair

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No one in the audience spoke Japanese. But that didn’t stop the speaker. His non-English opening lasted several minutes and stole the show. The U.S. […]




Avoiding technological growing pains

5 Strategies To Help Legacy Industries Avoid Technological Growing Pains

In industries such as real estate, insurance, and banking, technological growing pains are very real. Companies in legacy industries often have long-established processes, structures, and […]



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