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How “Shape Shifter” Employees Disrupt the Workplace

How “Shape Shifter” Employees Disrupt the Workplace

“Claire” seemed to be the perfect new hire. When corporate management visited your branch office during Claire’s first workweek, she surprised you and delighted the […]

Your Customer Promise Determines Your Leadership Approach

Your Customer Promise Determines Your Leadership Approach

A company’s leadership approach and organizational culture must be designed to deliver on its customer promise. Every kind of for-profit and nonprofit enterprise falls into […]

2 Mistakes to Avoid When Documenting Employee Discipline

2 Mistakes to Avoid When Documenting Employee Discipline

What are the two biggest mistakes that employers make when documenting employee discipline as part of a progressive disciplinary system? First, many employers give themselves […]

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Three Myths Of Leadership

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New leaders can often be overwhelmed either when they’re promoted or take on an entirely new position. Marlene Chism, a consultant, national speaker and expert on leadership and workplace drama, offers her insight on how leaders can thrive at any organization. Learn how to distinguish fact from fiction as you develop your new leadership role.




How to Transform Managers into Coaches

Do you know the difference between correcting and coaching your employees? Today’s workforce requires more than just basic feedback in order to grow. Learn how you can become a more effective manager by building a more productive and inspired staff within your organization.




How Intelligent Disobedience Can Help Your Career

Are you prepared to turn down an assignment from your boss? Ira Chaleff, author of the book “The Courageous Follower,” gives advice on how to prepare yourself for those critical times when saying no is necessary. Learning how to leverage this skill will make a positive impact on your career.




Promise Management: It Starts with You

Is there a culture of mistrust and lack of commitment in your organization? Human resources expert Claudia St. John emphasizes the need for leaders to better manage promises with their employees.



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