Sample Phrases for Performance Appraisals: Customer Service

Customer Service

What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals.

PERFORMANCE APPRAISALS FOR EMPLOYEES MEETING EXPECTATIONS

 If your employee meets expectations, acknowledge that with phrases on their performance review such as:

  • Works very well with clients as well as all staff members
  • Has a very warm rapport with everyone she comes in contact with
  • Follows up with clients to ensure no one feels forgotten or lost in the process
  • Clearly enjoys the “people” aspect of his position
  • Consistently answers the phone with a smile and a friendly hello
  • Readily admits when she doesn’t know the answer to a particular query
  • Outlines the steps that she will take to resolve a problem
  • Receives ongoing positive feedback from clients—both verbally and in writing
  • Has become the “go to guy” for clients who seek his advice to solve problems
  • Excels at providing timely feedback to even the most difficult customers
  • Consistently gains necessary approvals and authorizations
  • Is able easily to switch from English to Spanish and back again
  • Is an empathetic and focused listener
  • Skillfully overcomes customers’ objections
  • Deals with challenging customers without becoming aggressive
  • Has developed a loyal customer base and a high rate of repeat business
  • Enjoys identifying “out-of-the-box” solutions for clients with special needs
  • Skillfully manages all but the most challenging customer situations
  • Knows when to ask for additional support from team management
  • Is able to redefine the customer service process to meet clients’ changing needs
  • Overcomes objections in a logical and conversational fashion

More phrases on next page….

Related Posts Plugin for WordPress, Blogger...
Giving a difficult performance review? Try the techniques from this webinar.
avatar

About The Author

Paul Falcone is a human resources executive in Los Angeles and has held senior-level positions with Nickelodeon, Paramount Pictures, and Time Warner. He is the author of a number of AMACOM and SHRM bestselling books, and four of his books made SHRM's prestigious "Great 8" bestseller listings over the last few years: 96 Great Interview Questions to Ask Before You Hire, 101 Sample Write-Ups for Documenting Employee Performance Problems, 101 Tough Conversations to Have with Employees, and 2600 Phrases for Effective Performance Reviews. His additional books on performance management include 2600 Phrases for Setting Effective Performance Goals and The Performance Appraisal Tool Kit. You could find Paul's website and blog at www.PaulFalconeHR.com.

12 Comments »

  1. avatar

    Spot on with this write-up, I actually assume this web site needs far more consideration. I’ll in all probability be again to learn far more, thanks for that info.

  2. avatar

    One thing I have actually noticed is that often there are plenty of misconceptions regarding the banks intentions whenever talking about property foreclosures. One misconception in particular is the bank wishes to have your house. The financial institution wants your hard earned cash, not the home. They want the amount of money they gave you together with interest. Staying away from the bank will only draw the foreclosed final result. Thanks for your write-up.

  3. avatar

    I was very happy to search out this web-site.I needed to thanks for your time for this excellent learn!! I positively enjoying each little bit of it and I’ve you bookmarked to take a look at new stuff you blog post….

  4. avatar

    Hey! Where did you download design of your website? It’s incredible :)

  5. avatar

    Hello there! Where did you get design of your blog? It’s incredible :)

  6. avatar

    Every when inside a whilst we pick out blogs that we study. Listed below are the newest web-sites that we decide on

  7. avatar

    Hi, Neat post. There’s an issue with your website in internet explorer, could test this. IE still is the market chief and a huge portion of people will omit your great writing due to this problem.

  8. avatar

    we came across a cool internet site that you may delight in. Take a look in the event you want

  9. avatar

    I like your blog. One thing what I noticed, it was very hard to find it from google (at least with my search term).

  10. avatar

    we prefer to honor quite a few other online websites around the net, even if they aren’t linked to us, by linking to them. Underneath are some webpages really worth checking out…

  11. avatar

    I like this post, enjoyed this one thankyou for posting .

  12. avatar

    outstanding internet site !

Say Something




Current month ye@r day *