AMA
Playbook

Team Building: Turn Up The Pride

December 29, 2016

In their team building efforts, savvy managers are always on the lookout for examples of quality work from employees. They praise them generously for those results. The best managers praise not only individual employees but the department overall. They set quality goals that are challenging but within the team’s reach, then show their appreciation for the achievement of those goals.

The ideal time to express appreciation of your team is during a staff meeting. For example, you could detail how certain improvements have helped all of the employees to do their jobs more easily and more efficiently.

If quality improvements have had a direct effect on production or sales, consider having a chart that displays the slow but steady steps the group is making toward achieving significant improvements. If the improvements have helped another department in the organization, invite the head of that department to attend a staff meeting and personally compliment your team on its efforts.

Keep the team focus on improvements

In addition to celebrating achievements, ask team members to offer their ideas to how to make additional improvements. You can facilitate this process with questions such as the following:

  • How satisfied are we with the quality of work we produce for our customers? What can we do to improve the standard?
  • Have we learned from any changes in work methods in the past year or so? What can we do to build on those improvements?
  • Are there ways we can do the work that would decrease the current rate of errors or better meet others’ deadlines?
  • How can we improve the quality of work we do to both our satisfaction and our customers’ satisfaction?

As you work to strengthen your team, be sure to recognize high-quality work. When you praise the efforts of employees, you enhance individual and team pride.

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American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success. AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.

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