AMA Annual Innovation Award Winner Kathy Fossetta

October 13, 2014

This year marked the 16th edition of the AMA Annual Innovation Award, which was given to Kathy Fossetta! Kathy works for the Geisinger Community Medical Center, and her ideas proved to be the most innovative and effective of this year. The award was given at the 22nd Annual APC Conference held at the Gaylord Resort in National Harbor, Maryland.

This very prestigious award was created 16 years ago by AMA. Since then, it has become well known among the Administrative Professional community as a wonderful opportunity to share and receive award recognition for new ideas that produce positive results.

This year’s winner, Kathy Fossetta, was inspired to fix her medical center’s communication problems when a physician whom she supports needed to speak to someone STAT, but it took nearly an hour for that person to respond.  According to Kathy, this breakdown in communication could have become a life-or-death issue.  It was this incident that spurred her to change the outdated system in order to more quickly and effetively communicate throughout the medical center. She developed an original plan and then proceeded to get the leadership team’s approval.

During her research, she discovered that the hospital was paying for pagers and cell phones that weren’t even being used, so her next step was to have all the hospital-provided pagers and cell phones turned in and replaced with alpha-numeric pagers, which ended up saving the hospital a whopping $300,000.  These alpha-numeric pagers were cheaper and programmable for specific communications. This resulted in quick, mass communications that can be received by everyone simultaneously.

Congratulations to Kathy Fossetta on winning this year’s AMA Innovation Award, and best of luck to her in the future!

Kathy Fossetta


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American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success. AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.

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