Salespeople can’t just show up when a customer is ready to buy, handle the sale, and then disappear until it’s time for the next transaction. Once you have a good relationship with a customer, you don’t want to lose it.
Looking to enhance the way you market your products and services? Jim Poage and Jennifer Poage, authors of, “Flair: Design Your Daily Work, Products, and Services to Energize Your Customers, Colleagues, and Audiences,” explain how organizations can thrive from constructing quality stories.
Meaning is about perception, the context, and the prior individual story—it is complex and unpredictable. Daniel Egger, author of “Future Value Generation,” discusses the importance of creating an ecosystem that incorporates relationship, product/service/brand, and experiences.
Your business wants to focus on your customers, but how can you actually do it? Don’t lose sight of the customer’s needs, as this could be fatal to your business. See what strategy expert Joanne Kalp says about how to break down the barriers in your company to becoming customer centric.
When you make a mistake at work, how do you respond? Everyone messes up at some point, and in certain situations you can face severe criticism for it. Apologies are useful, but often end up with no corrective action, resulting in the same mistakes being made in the future. See how Jay Heinrichs approaches mistakes, and how it can help your company in the future.
Sure, you are a hard-working, dedicated professional; you give your best to your job, which often means dealing directly with […]
Your nonverbal communication can be open or closed. When it’s open, you invite people to connect with you and demonstrate […]
Don’t you hate it when speakers get off track, never had a track, run over their allotted time, or use […]