In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.
Salespeople can’t just show up when a customer is ready to buy, handle the sale, and then disappear until it’s time for the next transaction. Once you have a good relationship with a customer, you don’t want to lose it.
Effectively managing a virtual team is a fine art. Even with all the technology available, so much of the communication is non-verbal, making engagement more difficult. It’s easy to miss the clues that indicate drama may be brewing—so here are 4 ways to make it work.
What’s the secret to a powerful Ted Talk? Chuck Garcia, Founder of Climb Leadership Consulting. describes the elements that make each Ted Talk magical and engaging.
TrainingIndustry.com has announced its Top 20 Workforce Development Providers list, as part of its mission to continually monitor the training […]
We’ve all heard the old saying: People don’t leave jobs, they leave bosses. So how do you know if your boss is merely bad, or just plain horrible?
Looking to enhance the way you market your products and services? Jim Poage and Jennifer Poage, authors of, “Flair: Design Your Daily Work, Products, and Services to Energize Your Customers, Colleagues, and Audiences,” explain how organizations can thrive from constructing quality stories.
Are you worried about your top millennial employees leaving? Alec Levenson and Jennifer J .Deal, authors of “What Millennials Want from Work: How to Maximize Engagement in Today’s Workforce,” discuss the millennial perspective on key workplace issues.