In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.
When you give a presentation, do you rush through in fear of making a mistake? By doing so, you lose the ability to regroup or gather yourself if things do start to go off track. Public speaking is a common fear, but you can conquer those fears by embracing the use of strategic silence: pausing. Barbara Rocha explains how using strategic pauses can help you establish credibility and presence in your next speech.
Some leaders are often guilty of patronizing others, even unintentionally. An essential aspect of effective leadership is respecting the people that work for you. Being attentive to your employee’s needs and being understanding of their time only creates mutual respect. In today’s work environment, it is especially more important to engage with those around you.
When you make a mistake at work, how do you respond? Everyone messes up at some point, and in certain situations you can face severe criticism for it. Apologies are useful, but often end up with no corrective action, resulting in the same mistakes being made in the future. See how Jay Heinrichs approaches mistakes, and how it can help your company in the future.
Is your office full of negative people who only bring you down? In order to create a more positive, powerful environment, you must create and maintain a healthy distance from those unhealthy, toxic people. Karen Nourizadeh offers her advice on how to do just that. See her eight tips for distancing yourself from those negative personalities, and how they can lead you to greater productivity.
What is the secret to peace on Earth? In a retelling of an anecdote, Mark Goulston explains how he explained that secret to a few pondering neighbors. See how learning how to listen can help you establish more positive relationships, and the effect it can have on your business. You can increase future possibilities and repair past relationship damage simply by becoming a better listener.
When you hear the word “networking,” does your heart start to race? For introverts, having to meet many different people can cause anxiety, and this anxiety means missing out on valuable networking opportunities. Jennifer Kahnweiler explains why social media can be another method for introverts to reach out. See how you can take advantage of these tools to up your networking game.
Are the best ideas always the ones that make it to the execution stage? Do some ideas remain unspoken in favor of an authority figure’s desires? Cass Sunstein has written about groupthink and social psychology, and recently sat down with AMA for an exclusive interview. See how he would combat groupthink and inspire effective group contributions, so that everyone’s ideas are heard and considered.
In 2014, AMA’s publishing branch, AMACOM books, released many different books for business professionals to improve their personal and professional lives. We are proud to announce that several of these books were nominated for and received awards. This article is a list of the books that won, and are valuable resources that can help you better yourself this year.
Do your presentations captivate your audience, or do they leave mostly blank faces? AMA recently conducted a survey on annoying presentation habits, and the results are in.
Is there someone in your office that constantly gets under your skin? Are they too loud or patronizing? Most likely, there is at least one person who is bothersome at work. Michelle Tillis Lederman has dealt with several different types of difficult co-workers, and offers her advice on how to deal with them and get back to work. See how to deal with four types of difficult co-workers before the problem gets worse.