In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.
Storytelling is becoming a more common way to engage and relate your message in business. But storytelling can be tricky. AMA Playbook answers the question, when and where should I use storytelling in business? Here are few tips from storytelling guru and Amacom author Paul Smith.
What are analytical skills and what do they mean for your future? With the rise of big data, analytical skills are becoming increasingly important, yet companies are struggling to find people who have the right set of skills. You’d like to specialize in analytical skills that will get you that future job, but what kind of thinker are you? Take this brief free quiz…
Everyone feels they need a little stress relief now and then. But sometimes the signs of stress are more serious and can ultimately lead to a cycle of self-sabatoge where your workload grows too heavy to bear, you get mired in the little stuff, and lose sight of the big stuff.
Storytelling is an extremely effective way to build excitement, engagement, and buy-in. It is increasingly being used by leaders to inspire organizations, but also by organizations to build brand awareness and brand evangelists. But for some, storytelling doesn’t come naturally.
Dealing with difficult people is never easy. When trying influence another leader who is notoriously difficult, you need to connect on a personal level. This is especially true when you are presenting something for their approval or with something you need their cooperation on. Here are five tips to connect…
Our faculty member, Laurie Sowa, often gets asked how to use social media effectively in business. Here’s Laurie’s answer: Social media has created a new trend in communication. Rather than a one-directional broadcast approach, it has created a new dimension of interaction and engagement. Social Media is about connecting with our customers and building brand awareness along the way.
Not in charge? You can still help your team make great decisions with these 3 powerful persuasion techniques by Don Maruska.
In order to get things done, you often have to say no to things you don’t have time for. Many people have trouble learning how to say no. Sometimes we see our task as ‘‘telling them no in such a way that they aren’t upset and they still like me.’’ But this is an almost impossible task because, if you are trying to manage another person’s reaction, you may end up losing sight of what’s important to you.