AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

dealing with difficult people

Deal With Difficult People in 10 Steps

By | Posted Mar 28, 2013 | 1 Comment

Stress and emotional overload—two emotions that are common when dealing with difficult people. Don’t let them push your buttons. You need to prepare yourself before the encounter.

Dig Deep Using the 3 Kinds of Open Questions

By | Posted Mar 22, 2013 | 1 Comment

Open questions are used to gather facts about the work, learn about your employees’ process skills and approaches to the tasks, discover what motivates and is important to them, and get a more well-rounded picture of events by listening to their sides of the story.

Are American Workers Prepared for the Future of Work?

By | Posted Mar 12, 2013

American Management Association (AMA) announced the results of a new survey showing that U.S. executives are looking for workers with more critical skills. The ability to think critically, solve problems, innovate, and collaborate are highly valued at every level within the organization…

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