AMA
Playbook

Staff Communication

How Do You Stimulate Creative Teams and Increase Innovation?

By | Posted Apr 3, 2013 | 6 Comments

AMA Playbook asked Paul Falcone and Lina Echeverría: how do you lead creative teams? How do you unleash innovation? According to Paul Falcone, former VP of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon…

dealing with difficult people

Deal With Difficult People in 10 Steps

By | Posted Mar 28, 2013 | 1 Comment

Stress and emotional overload—two emotions that are common when dealing with difficult people. Don’t let them push your buttons. You need to prepare yourself before the encounter.

Dig Deep Using the 3 Kinds of Open Questions

By | Posted Mar 22, 2013 | 1 Comment

Open questions are used to gather facts about the work, learn about your employees’ process skills and approaches to the tasks, discover what motivates and is important to them, and get a more well-rounded picture of events by listening to their sides of the story.

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