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Leadership

Organizational change journey

Beyond Change Management: The ‘Journey Model’ of Organizational Change

By | Posted Jul 23, 2019

Communication and persuasion are vital aspects of change management—so much so that it’s easy to focus on these skills almost […]

Employee experience

Employee Experience: Happy Employees Promote Happy Customers

By | Posted Jul 17, 2019

This article is the first of a 2-part series. See part 2. Research has shown that positive employee experiences lead […]

Philanthropy in the workplace

How Diving Into Philanthropy Can Bolster Your Happiness and Business

By | Posted Jul 11, 2019

Plenty of business professionals highlight “giving back” as one of their main priorities, but most fall short of meeting this […]

Product recall

Corporate Crises: What’s in Your Product Recall Survival Kit?

By | Posted Jul 3, 2019

Corporate crises such as product recalls are inevitable. The key to surviving a recall is in how you prepare for […]

Customer service team

Critical Leadership Skills for Customer Service

By | Posted Jul 2, 2019

A top-performing customer service team is a key part of a successful organization. And a great customer service leader recognizes […]

Women innovator

Embracing the Innovator Within: Tips for Businesswomen

By | Posted Jun 20, 2019

Women sometimes hesitate to be innovative, but as leaders or aspiring ones, it’s important to develop this skill to add […]

Connected strategy

Using a ‘Connected Strategy’ to Create Long-Term Customer Relationships

By | Posted Jun 18, 2019 | 2 Comments

AMA Quarterly sat down with Nicolaj Siggelkow and Christian Terwiesch, the authors of Connected Strategy: Building Continuous Customer Relationships for […]

Meaningful innovation

3 Ways Managers Can Make Innovation Meaningful Again

By | Posted Jun 7, 2019

Business buzzwords tend to be overused, and they are undergoing a robust critique these days. For instance, in André Spicer’s […]

Collaborative leadership

How Women Leaders Can Succeed at Collaborative Leadership

By | Posted May 31, 2019 | 1 Comment

Collaborative leadership is a great tool when used correctly and in the right situations. Knowing when to collaborate, what steps […]

Mentoring program

Unlocking the Cultural Value of Older Workers with a Mentoring Program

By | Posted May 30, 2019

The workforce is aging along with the population. Growing numbers of employees are embracing work well into the traditional retirement […]

Lies and reputations

Reputations Are Built over Time, Not Manufactured Overnight on the Internet

By | Posted May 22, 2019

I have written articles and blogs over the years that speak to a trend I’ve encountered in the recruiting process, […]

Closing the pay gap

Closing the Pay Gap Requires Transparency and Commitment

By | Posted May 15, 2019 | 1 Comment

Many states have recently adopted laws that require companies of all sizes to close the gender pay gap. The principle […]

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