New managers need to make the transition to management quickly. For busy managers who need information fast, check out AMA’s collection of sample forms, templates, worksheets, and advice including how to define your new role, create a productive environment, and uncover how best to communicate within your organization.
As technology alters the customer experience—through messaging apps, chatbots, and more—what place does empathy have in improving customer service? People who […]
For decades, employers have used an annual performance appraisal process as a tool for grading, ranking, and measuring employee performance. […]
In an increasingly competitive world, managers and HR professionals must be attuned to employee morale and productivity. Your company’s success […]
A manager must demonstrate to employees that he or she is living up to the values defined by the department […]