Management

Has the Role of the Leader Changed? We asked leadership guru and author of Intelligent Leadership John Mattone how leadership has changed over the years.

In the world of Big Data, are you still making decisions based on your instincts? In 2005, Malcolm Gladwell immortalized the idea that you can make decisions based on your gut reaction in his book, Blink. But given the enormous shift in access to real-time data and analysis, this kind of decision-making may in fact lead you astray.

Are you being asked to do more with less? Here are 8 simple steps to help you prioritize and stay on top of all your goals.

Giving correction notices is one of the least favorite activities related to performance management, but can really help solve many workplace problems. This is a sample correction notice for a maintenance mechanic who fails to follow up with customers after repairs are done and often leaves the scene as soon as someone else from his department arrives to help him repair a broken item.

You asked, we answered. In the webcast, Tipping Sacred Cows: Kicking Bad Habits That Masquerade as Virtues, there were some questions we didn’t get to answer. Here are two of them along with expert answers from Jake Breeden.

How often do you take the time to praise others for a job well done? Do you make a point of providing positive feedback to those who help you accomplish your goals? How frequently? Employees are better able to hear and respond to constructive criticism when there is a balance of criticism and praise.

What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals adapted from 2600 Phrases for Effective Performance Reviews by Paul Falcone.

Customer service takes work: After all, employees can only get so far on charm. And if you simply translate customer service into “solving others’ problems with a cheery disposition,” you’ll communicate a message that when others are in need, you can provide them with a solution.

Don’t just make goals, achieve them. This worksheet will help you develop your goals into an action plan.

Performance management would be easy if it weren’t for people who underperform. Now is an excellent time to correct behavior issues using the performance review process.