How often do you take the time to praise others for a job well done? Do you make a point of providing positive feedback to those who help you accomplish your goals? How frequently? Employees are better able to hear and respond to constructive criticism when there is a balance of criticism and praise.
What is customer service? Nothing without exceptional reps. Developing your employees into customer service gurus is a snap using these sample phrases for performance appraisals adapted from 2600 Phrases for Effective Performance Reviews by Paul Falcone.
Customer service takes work: After all, employees can only get so far on charm. And if you simply translate customer service into “solving others’ problems with a cheery disposition,” you’ll communicate a message that when others are in need, you can provide them with a solution.
Don’t just make goals, achieve them. This worksheet will help you develop your goals into an action plan.
Performance management would be easy if it weren’t for people who underperform. Now is an excellent time to correct behavior issues using the performance review process.