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Posts by Antonia Hock
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Antonia Hock is the global head of The Ritz-Carlton Leadership Center, a consulting and advisory firm helping organizations create exceptional employee and customer experience since 1999.

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Customer experience

Creating a Culture-First Approach to Customer Experience

By | Posted Aug 6, 2019

Conventional approaches to building a customer-centric culture involve topics such as putting the customer first, building business units that obsess […]