Posts by Michael Roberto and Lori Coakley
Michael Roberto, DBA, is trustee professor of management and director of the Center for Program Innovation at Bryant University. He is the author of Unlocking Creativity (Wiley, January 2019). Lori Coakley, PhD, is a professor of management at Bryant University and a faculty fellow for Bryant’s Hassenfeld Institute for Public Leadership. She is an expert in organizational behavior, leadership, and strategic management. Coakley and Roberto are both certified facilitators in innovation and design thinking.


Design thinking

Design Thinking: Empathy Tops Data in Understanding Customer Behavior

By | Posted Dec 28, 2018 | 1 Comment

We marvel at the pace of technological advancement these days. Managers would be mistaken, however, to underestimate the continued power […]