Posts by Micah Solomon
Micah Solomon, hailed as a “new guru of service excellence” (Financial Post), is a popular keynote speaker and respected corporate adviser and strategist on customer service issues and their bottom-line impact. He is recognized for his hands-on knowledge of how to improve the customer experience—in banking, hospitality, healthcare, financial and insurance services, law practice, retail, technology, manufacturing, and other fields—and transform business results.


customer service experience

Anticipate Your Customer’s Next Move

By | Posted May 7, 2013 | 1 Comment

What makes for the best customer service experience? How can you provide proactive customer service? Actively hone your employee’s ability to recognize and respond to customer needs…