Posts by Renée Evenson
Renée Evenson is a business training consultant and writer specializing in organizational psychology in the workplace—the roles and relationships between customers, employees, and management. Her latest books published by AMACOM Books are Powerful Phrases for Dealing with Difficult People and Powerful Phrases for Effective Customer Service. Please visit Renée’s website, where you may read excerpts of her books and contact her directly.


customer friendly

How Customer Friendly Is Your Business?

By | Posted Mar 27, 2014 | 1 Comment

Ever notice how some businesses seem to invite you in with their warmth, while others feel so chilly you cannot […]