April 16, 2014
Not every employee you manage is going to be successful on the job. Someone who is performing poorly may require additional training, a transfer to another area where they can do well, or ultimately, dismissal when looking at a problem employee.
The Initial Meeting
When you have an underperforming problem employee:
This is the stage in the process you want to move toward one of two outcomes:
Communication is Vital
The key to both of these outcomes is communication. It’s time to be direct. Make it abundantly clear to the employee that his job is at risk. Just as important, make it clear that you want to see him be successful and will do all you can to assist him if he is committed to that success.
Put it in Writing
Make sure goals and agreed actions are in writing. You don’t need anything fancy. A single page is sufficient. Once you and the employee have agreed to the steps he is going to take to improve his performance, put them in writing along with the date by which the action will be completed.
You need to be clear and unambiguous: “Your average daily errors are five. We need to cut that down to three by the end of the month.”
These written goals need to be specific, include quantifiable levels of performance and the date by which they will be achieved.
Your precise specifications serve a dual purpose. If the problem employee meets the goal, you may be on the way to solving the problem and retaining the employee. Failing that, you’re ready to start the termination process.
Provide an Opportunity for Improvement
Agreed-upon actions may include things like a few additional days of training, assignment of a mentor, or a full day for him to observe someone in a similar role who is particularly effective.
Before the conversation is over, do three more things:
The Second Meeting
Your next meeting with the employee needs to be fairly soon. More than a month is too long. At that meeting, the actions and goal list needs to be updated and signed by the employee. Once again, the date and time of your next meeting needs to be established.
This process will continue until the employee is performing up to standards or is dismissed.
Your Decision Will Become Clear
As this process proceeds, one of two things will happen. Either the underperforming problem employee performance will improve to a reasonable level or it will not. This will make it clear to you and likely the employee that he is not suited for his current position. The time you have spent on this process is worthwhile because you now know quite clearly that you need to remove him from the position. It also may have the effect of making it clear to the employee that he is not suited for his current role.
In addition, your efforts have made clear to the other members of your team that you are committed to everyone on the team being successful, if possible.
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