Beyond Change Management: The ‘Journey Model’ of Organizational Change
Communication and persuasion are vital aspects of change management—so much so that it’s easy to focus on these skills almost to exclusion when attempting to […]
Creating a Culture-First Approach to Customer Experience
Conventional approaches to building a customer-centric culture involve topics such as putting the customer first, building business units that obsess over customer needs, deploying technology […]
Your Women’s Leadership Program and Your Company’s Needs
What are the best practices of successful women’s leadership initiatives? What are common challenges faced by organizations, and how do you overcome them? More important, […]