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Employee Experience: Happy Employees Promote Happy Customers

Employee Experience: Happy Employees Promote Happy Customers

Research has shown that positive employee experiences lead to better customer experiences and a positively affected bottom line. Creating this exceptional employee experience is increasingly […]

How Diving Into Philanthropy Can Bolster Your Happiness and Business

How Diving Into Philanthropy Can Bolster Your Happiness and Business

Plenty of business professionals highlight “giving back” as one of their main priorities, but most fall short of meeting this goal. That’s not because they’re […]

Corporate Crises: What’s in Your Product Recall Survival Kit?

Corporate Crises: What’s in Your Product Recall Survival Kit?

Corporate crises such as product recalls are inevitable. The key to surviving a recall is in how you prepare for it and react to your […]

LATEST POSTS

Customer reviews

Avoid These Negative Sales Habits to Turn Bad Reviews Into Good Ones

The B2B buyer’s journey is an especially precarious one. Selecting enterprise-level solutions for your business is no small thing, and the risk of a large […]




Women innovator

Embracing the Innovator Within: Tips for Businesswomen

Women sometimes hesitate to be innovative, but as leaders or aspiring ones, it’s important to develop this skill to add value to your organization. With […]




Connected strategy

Using a ‘Connected Strategy’ to Create Long-Term Customer Relationships

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AMA Quarterly sat down with Nicolaj Siggelkow and Christian Terwiesch, the authors of Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage (Harvard Business Review […]




Meaningful innovation

3 Ways Managers Can Make Innovation Meaningful Again

Business buzzwords tend to be overused, and they are undergoing a robust critique these days. For instance, in André Spicer’s book Business Bullshit, much is […]



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