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Project Management: A Smart Career Move—Q&A with Sherolyn Sellers

Project Management: A Smart Career Move—Q&A with Sherolyn Sellers

The field of project management is undergoing enormous growth. “By 2027, employers will need nearly 88 million individuals in project management-oriented roles,” a Project Management […]

Creating a Culture-First Approach to Customer Experience

Creating a Culture-First Approach to Customer Experience

Conventional approaches to building a customer-centric culture involve topics such as putting the customer first, building business units that obsess over customer needs, deploying technology […]

Want Your Women’s Initiative to Succeed? Include the Men

Want Your Women’s Initiative to Succeed? Include the Men

Are you getting pushback from men in your organization about contributing to and championing your internal women’s initiative? Does it seem like a challenge for […]

LATEST POSTS

Philanthropy in the workplace

How Diving Into Philanthropy Can Bolster Your Happiness and Business

Plenty of business professionals highlight “giving back” as one of their main priorities, but most fall short of meeting this goal. That’s not because they’re […]




Product recall

Corporate Crises: What’s in Your Product Recall Survival Kit?

Corporate crises such as product recalls are inevitable. The key to surviving a recall is in how you prepare for it and react to your […]




Customer service team

Critical Leadership Skills for Customer Service

A top-performing customer service team is a key part of a successful organization. And a great customer service leader recognizes the value of her team, […]




Customer reviews

Avoid These Negative Sales Habits to Turn Bad Reviews Into Good Ones

The B2B buyer’s journey is an especially precarious one. Selecting enterprise-level solutions for your business is no small thing, and the risk of a large […]



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