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Employee Experience: Happy Employees Promote Happy Customers

Employee Experience: Happy Employees Promote Happy Customers

Research has shown that positive employee experiences lead to better customer experiences and a positively affected bottom line. Creating this exceptional employee experience is increasingly […]

How Diving Into Philanthropy Can Bolster Your Happiness and Business

How Diving Into Philanthropy Can Bolster Your Happiness and Business

Plenty of business professionals highlight “giving back” as one of their main priorities, but most fall short of meeting this goal. That’s not because they’re […]

Corporate Crises: What’s in Your Product Recall Survival Kit?

Corporate Crises: What’s in Your Product Recall Survival Kit?

Corporate crises such as product recalls are inevitable. The key to surviving a recall is in how you prepare for it and react to your […]

LATEST POSTS

Passin brands

Passion Brands: Turning Customers into Evangelists

How can a company turn customers into evangelists for the brand? It must fight “friction” in ways that improve customers’ lives, says Jeff Rosenblum, founding […]




Employee discipline

2 Mistakes to Avoid When Documenting Employee Discipline

What are the two biggest mistakes that employers make when documenting employee discipline as part of a progressive disciplinary system? First, many employers give themselves […]




Overcoming leadership challenges

3 Lessons in Overcoming Challenges That I Learned by Walking Across Spain

In July 2013, I walked 435 miles across Spain along the ancient Camino de Santiago pilgrimage trail. Walking 15 miles a day made that month […]




Women leaders

Networking and Career Development for the Next Women Leaders

What do you want to be when you grow up? It’s a question that women leaders have been answering since they were old enough to […]



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