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Employee Experience: Happy Employees Promote Happy Customers

Employee Experience: Happy Employees Promote Happy Customers

Research has shown that positive employee experiences lead to better customer experiences and a positively affected bottom line. Creating this exceptional employee experience is increasingly […]

How Diving Into Philanthropy Can Bolster Your Happiness and Business

How Diving Into Philanthropy Can Bolster Your Happiness and Business

Plenty of business professionals highlight “giving back” as one of their main priorities, but most fall short of meeting this goal. That’s not because they’re […]

Corporate Crises: What’s in Your Product Recall Survival Kit?

Corporate Crises: What’s in Your Product Recall Survival Kit?

Corporate crises such as product recalls are inevitable. The key to surviving a recall is in how you prepare for it and react to your […]

LATEST POSTS

Technology in the workplace

Don’t Let Technology Be a Barrier to Human Interaction

AMA spoke with Dan Schawbel, partner and research director at Future Workplace, about the effect of technology on human interactions. Schawbel noted that we now […]




Customized training program

Customized Training Empowers ABB’s Global, Technical Workforce

ABB is a pioneering technology leader in power grids, electrification products, industrial automation, and robotics and motion, serving customers globally in utilities, industry and transport, […]




Customer-focused organization

Becoming a Truly Customer-Focused Organization

You’ve likely never seen an organization that doesn’t at least say it focuses on its customers first. They’re the lifeblood of any successful business, and […]




Unconscious bias

Making a Dent in Unconscious Bias

There’s not a lot you can do to stop unconscious bias—we all have it in one form or another against one “other” or another. But […]



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