AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

Smartest Meeting Strategy: Leave Your Smartphone in Your Office

By | Posted Dec 18, 2014 | 2 Comments

How often are you on your smartphone? There is a good chance that using your smartphone is interfering with your ability to focus and reach your highest level of productivity. This is especially the case in meetings, where some of the most important decisions must be made, says Sander Flaum. See why he believes the best meeting strategy is one that doesn’t involve any smartphones, and why you’re better off leaving your phone on your desk.

5 Simple Grammar Tips for Better Business Writing

By | Posted Dec 16, 2014 | 42 Comments

Are your business writing skills up to par? No matter your level in the workplace, being able to communicate effectively is an important skill to establish credibility and be more persuasive. Paul Falcone has written nine books and has an eye for details that people often stumble over when writing emails, letters, or memos. Check out his five tips for better business writing, and avoid making these common mistakes.

Are You an Awful Manager?

By | Posted Dec 4, 2014

Do you have the respect of your employees? Do you hear grumblings of dissatisfaction and contempt? Perhaps your management skills are not as prominent as you thought. You may be practicing certain behaviors that make your team think you are an awful manager. Learn how to avoid these four signs of awful managers by Gary Sheard and ensure that you have the skills and abilities required of a great, not awful, manager.

4 Tips to Improve Your Memory

By | Posted Dec 3, 2014 | 1 Comment

Helping Organizations to Be More Successful Wouldn’t it be helpful in your career to remember the names of everyone you […]

Decoding the Job Interview

By | Posted Nov 17, 2014

If you are in an interview, it is not difficult to focus on only what you are saying, doing, or thinking. More importantly, though, might be determining what your interviewer is saying, doing, or thinking. Adeptly deciphering your interviewer’s body language, subtle voice inflections and more can help you land the job. These ten cues presented by communications expert Carol Kinsey Goman can help you determine if you are taking a step in the right direction, or if you already have one foot out the door.

Can You Trust HR?

By | Posted Nov 4, 2014 | 2 Comments

When you have a problem at home, who do you turn to? Preferably, there is someone you can trust to confide your issues or troubles in. At work, the first place we turn to for help is often HR, but can you really trust them? Keli Trejo and Maya Townsend explain why your HR department is the best place to turn in times of crisis, and offer advice on how to build a trusting relationship with your HR partner to create a safe environment of free speech.

AMA Annual Innovation Award Winner Kathy Fossetta

By | Posted Oct 13, 2014

The winner is… Kathy Fossetta! Congratulations to Kathy for winning the 16th AMA Annual Innovation Award, presented at the 22nd Annual APC Conference in National Harbor, Maryland. Kathy’s idea to streamline communication at the Geisinger Community Medical Center saved her center hundreds of thousands of dollars, and earned her this prestigious award. We offer our congratulations to Kathy again, and good luck to all administrative professionals for next year!

The Role of Social Media in the HR Recruitment Process

By | Posted Oct 10, 2014 | 1 Comment

The Role of Social Media in the HR Recruitment Process Does your company have a LinkedIn profile? How about a Twitter or Facebook page? If not, you are not fully utilizing the growing resource that social media provides both employers and employees. The number of businesses using social media to recruit potential employees is growing, and workers are adapting to the new technology in their job searches. Megan Ritter explains how human resource departments are using social media to attract potential employment candidates and how the job market is changing because of it.

The One Thing That Can Save Small Businesses

By | Posted Oct 2, 2014

Are you looking for help for your small business? Are you considering starting your own company but are nervous about failing? Dawn Fotopulos is here to help. Fotopulos details the most vital factor to keeping your business thriving. See how she has used her expertise with finance and accounting to save several small businesses and what she views is the most important factor to success in small business America.

Sample phrases for performance review for communication

Communication: Sample Phrases for Performance Appraisal

By | Posted Oct 1, 2014 | 3 Comments

Communication: Top Performance Review Phrases to Help Your Employees Enhance Their Communication Skillset This is the third in a series […]

To Pitch or Not to Pitch: What Makes A Story

By | Posted Sep 25, 2014

So you want media coverage, preferably on the front page or the first screen.  But is your story newsworthy enough?  […]

Helping Customers Is a Risky Relationship Business!

By | Posted Sep 16, 2014

Sure, you are a hard-working, dedicated professional; you give your best to your job, which often means dealing directly with […]

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