AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

embrace uncertainty

Embrace Uncertainty: Insights from Ram Charan

By | Posted Mar 26, 2015

Are you faced with uncertainty in your role? Is your business prepared for the uncertainties that lie ahead in an ever-changing environment? See what Ram Charan, a world-renowned business advisor, has to say about the possibilities and opportunities in times of uncertainty.

turn uncertainty into success

Turn Uncertainty into Success: An Interview with Ram Charan

By | Posted Mar 18, 2015 | 1 Comment

How do you respond in the face of uncertainty? Do you wait to react or take initiative and make things happen? World-renowned business advisor and author Ram Charan recently sat down in an exclusive interview with AMA to discuss the concept of structural uncertainty in the business world. See what you can do to stay ahead of the curve, and how to be successful in uncertain times.

presentation design tip

One Presentation Design Tip Everyone Can Master

By | Posted Mar 17, 2015 | 1 Comment

How can you make your presentations captivating and inspirational? The solution might not have to do with what you are presenting, but rather how you are presenting it. Scott Schwertly is an author and CEO of a presentation boutique, and he presents the one simple presentation design tip that will set your presentations apart.

take the risk of being unprepared

How to Take the Risk of Being Unprepared

By | Posted Mar 13, 2015

What do you do if you’re forced to give a presentation you’re unprepared for? Many people panic and deliver a disastrous speech that may damage their career. Lisa Braithwaite has some advice for the time-crunched speaker, and provides three tips to mitigate the risks of being unprepared. See what you can do when you don’t have enough time and you don’t have a choice.

Taking Anger Out of Confrontations

The Secret to Taking Anger Out of Confrontations

By | Posted Mar 9, 2015

A simple disagreement can easily lead into a full blown shouting match. This can jeopardize interpersonal relations in the workplace and productivity. Jay Heinrichs explains why it’s important to consider the purpose of the discussion before losing control of your emotions.

use silence in presentations

Don’t Be Afraid of Silence

By | Posted Mar 5, 2015

When you give a presentation, do you rush through in fear of making a mistake? By doing so, you lose the ability to regroup or gather yourself if things do start to go off track. Public speaking is a common fear, but you can conquer those fears by embracing the use of strategic silence: pausing. Barbara Rocha explains how using strategic pauses can help you establish credibility and presence in your next speech.

employee engagement secret weapon

The Secret Weapon in Combating Employee Engagement Woes: Part 2

By | Posted Feb 27, 2015

Some leaders are often guilty of patronizing others, even unintentionally. An essential aspect of effective leadership is respecting the people that work for you. Being attentive to your employee’s needs and being understanding of their time only creates mutual respect. In today’s work environment, it is especially more important to engage with those around you.

don't be afraid of public speaking

Don’t Be Afraid of Public Speaking

By | Posted Feb 25, 2015 | 2 Comments

Does the idea of public speaking make you nervous? Fred Miller offers his advice on how to overcome your fear of public speaking.

apologies are overrated

Apologies Are Overrated. Do This Instead.

By | Posted Feb 24, 2015

When you make a mistake at work, how do you respond? Everyone messes up at some point, and in certain situations you can face severe criticism for it. Apologies are useful, but often end up with no corrective action, resulting in the same mistakes being made in the future. See how Jay Heinrichs approaches mistakes, and how it can help your company in the future.

healthy distance unhealthy people

Maintain a Healthy Distance from Unhealthy People

By | Posted Feb 13, 2015 | 2 Comments

Is your office full of negative people who only bring you down? In order to create a more positive, powerful environment, you must create and maintain a healthy distance from those unhealthy, toxic people. Karen Nourizadeh offers her advice on how to do just that. See her eight tips for distancing yourself from those negative personalities, and how they can lead you to greater productivity.

why listen

Why Listen?

By | Posted Feb 12, 2015

What is the secret to peace on Earth? In a retelling of an anecdote, Mark Goulston explains how he explained that secret to a few pondering neighbors. See how learning how to listen can help you establish more positive relationships, and the effect it can have on your business. You can increase future possibilities and repair past relationship damage simply by becoming a better listener.

introverts social media networking

Introverts: Use Social Media to Up Your Networking Game

By | Posted Feb 9, 2015 | 4 Comments

When you hear the word “networking,” does your heart start to race? For introverts, having to meet many different people can cause anxiety, and this anxiety means missing out on valuable networking opportunities. Jennifer Kahnweiler explains why social media can be another method for introverts to reach out. See how you can take advantage of these tools to up your networking game.

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