AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

contest for worst email ever

Contest: The Worst Email Ever

By | Posted Nov 18, 2013

Think you’ve received the worst email ever written? Find out! We’re on a quest to find the absolute worst email […]

millennials

Are the Stereotypes about Millennials True?

By | Posted Nov 18, 2013

There are a lot of stereotypes running around about Millennials in the workplace. Are they true? See what Brad Karsh, […]

content analytics

Why Content Analytics Will Tell You More Than Business Intelligence

By | Posted Nov 15, 2013

In Gartner’s Hype Cycle of Emerging Technologies they place Content Analytics at the end of the “Peak of Inflated Expectations” and they […]

trust in virtual teams

Building Trust in a Virtual Team

By | Posted Nov 11, 2013

Trust and accountability in the virtual environment start with you: you need to hold yourself accountable for your own deliverables. […]

6 myths of big data

6 Myths About Big Data

By | Posted Nov 8, 2013 | 1 Comment

Everyone has a different explanation of big data and what it can mean for organizations. With so much information, it […]

what is m2m data

What is M2M Data?

By | Posted Nov 1, 2013

Machine-to-Machine data is likely to increase drastically in the coming years. More and more applications are being equipped with sensors […]

what smart phone analytics are being fed to businesses without your knowledge

3 Ways Companies are Leveraging Your Smart Phone Against You

By | Posted Oct 25, 2013

There’s a hidden intellect growing within your smart phone.  While you are shopping, dining or even sleeping, it’s got a […]

be yourself and your staff will be happy

Be Yourself: The Secret to Effective Leadership

By | Posted Oct 21, 2013 | 1 Comment

In the video below, Kristi Hedges points out a communication mistake that leaders tend to make:  They tend to think […]

big data strategy

How Much Data Is Needed For a Big Data Strategy?

By | Posted Oct 18, 2013

The question of how much big data is needed for a big data strategy, is always an issue for corporate […]

customer is happy because the employee is focused on him

Are You Really Focused on the Customer?

By | Posted Oct 17, 2013

At first glance, “big picture thinking” and “customer focus” would seem to be mutually exclusive terms. After all, the first […]

generational differences

Are Millennials the International Generation?

By | Posted Oct 14, 2013

Do generational differences cross international lines? Millennials are reshaping our workforce, and are sometimes called the first true international generation. […]

man predicting his business using analytics

Predict Where Your Business Is Going

By | Posted Oct 11, 2013

If you can’t predict where your business is going you need to take a look at data analytics. Historically, the only available data analytics, organizations could use to monitor success were descriptive analytics. This information answers the question “what happened in the past with the business?” With the availability of big data we entered the new area of predictive analytics, which focuses on answering the question: “what is probably going to happen in the future?” The real advantage of analytics comes with the final stage of analytics: prescriptive analytics.

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