AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

responsive customer service

7 Ways to Provide More Responsive Customer Service

By | Posted Dec 2, 2013 | 4 Comments

Customers expect responsive customer service. A 2012 Oracle study found that customers expect responses to Facebook and Twitter inquiries within […]

generations

Do Generational Differences Cross Boundaries?

By | Posted Nov 29, 2013

Generations are often defined culturally, but are there generational difference that cross cultural boundaries? Has the globalization of media created […]

b2b sales

Establishing Better Customer Service: Energy Flows Where Attention Goes

By | Posted Nov 26, 2013

Have you ever wondered why you almost always receive the sandwich you ordered at the deli near your office and, […]

social media metrics

Social Media Metrics: The New Focal Group

By | Posted Nov 22, 2013 | 1 Comment

The number of citizens that are active on a social network continues to grow rapidly as they are measured by […]

contest for worst email ever

Contest: The Worst Email Ever

By | Posted Nov 18, 2013

Think you’ve received the worst email ever written? Find out! We’re on a quest to find the absolute worst email […]

millennials

Are the Stereotypes about Millennials True?

By | Posted Nov 18, 2013

There are a lot of stereotypes running around about Millennials in the workplace. Are they true? See what Brad Karsh, […]

content analytics

Why Content Analytics Will Tell You More Than Business Intelligence

By | Posted Nov 15, 2013

In Gartner’s Hype Cycle of Emerging Technologies they place Content Analytics at the end of the “Peak of Inflated Expectations” and they […]

trust in virtual teams

Building Trust in a Virtual Team

By | Posted Nov 11, 2013

Trust and accountability in the virtual environment start with you: you need to hold yourself accountable for your own deliverables. […]

6 myths of big data

6 Myths About Big Data

By | Posted Nov 8, 2013 | 1 Comment

Everyone has a different explanation of big data and what it can mean for organizations. With so much information, it […]

what is m2m data

What is M2M Data?

By | Posted Nov 1, 2013

Machine-to-Machine data is likely to increase drastically in the coming years. More and more applications are being equipped with sensors […]

what smart phone analytics are being fed to businesses without your knowledge

3 Ways Companies are Leveraging Your Smart Phone Against You

By | Posted Oct 25, 2013

There’s a hidden intellect growing within your smart phone.  While you are shopping, dining or even sleeping, it’s got a […]

be yourself and your staff will be happy

Be Yourself: The Secret to Effective Leadership

By | Posted Oct 21, 2013 | 1 Comment

In the video below, Kristi Hedges points out a communication mistake that leaders tend to make:  They tend to think […]

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